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Tinuola Ajewole

@tinuolaajewole

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Human Resources and Customer Support professional with 4+ years' cross-functional experience.

Nigeria

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What I'm looking for

I seek a people-focused role where I can apply HR, recruitment, and customer support skills, use CRM and analytics, and contribute to training, performance improvement, and operational efficiency in a collaborative organization.

I am a detail-oriented HR and customer support professional with over four years of experience across public sector HR, tech recruiting, and remote customer support. I have driven measurable improvements—achieving a 95% first-contact resolution rate, boosting customer satisfaction by 30%, and earning Employee of the Month recognition three times for outstanding service.

I design and implement training and performance management programs, conduct recruitment and pre-screening, and leverage CRM and analytics tools (HubSpot, Salesforce, Zoho) to streamline operations. I combine strong communication, conflict-management, and data-analytic skills with hands-on technical experience from internships and certifications to deliver reliable, people-focused results.

Experience

Work history, roles, and key accomplishments

Customer Support Representative

Acecost & Bluebuild Construction

Mar 2025 - Feb 2026 (11 months)

Resolved customer inquiries with a 95% first-contact resolution rate and boosted customer satisfaction by 30% while managing high-volume calls and reducing FAQ response time by 25%.

Customer Support Salesforce Zoho Customer Satisfaction Troubleshooting Remote Work

Human Resources Management

Ministry of Transportation, Lagos State Civil Service Commis

Sep 2022 - Mar 2025 (2 years 6 months)

Managed recruitment, onboarding, training, and performance management for transportation projects, ensuring compliance with Lagos State Civil Service Commission policies and optimizing workforce planning.

Recruitment Training Development Performance Management Workforce Planning Employee Relations HR Compliance

Assistant Tech Recruiter

Conclase Consulting

Jun 2021 - Apr 2022 (10 months)

Conducted pre-screening and structured interviews, supported candidate assessment processes, and submitted monthly financial reports to management to explain variances.

Technical Recruiting Interviewing Candidate Assessments Reporting Collaboration

IT Intern

Guaranty Trust Bank Technology Head Office

May 2019 - Nov 2019 (6 months)

Supported setup and maintenance of computers, networks, and software, assisted with OS installations and troubleshooting, and organized technical documentation and files.

Hardware Support Troubleshooting Documentation File Management IT Support