At Fusion Growth Partners, I communicate with business owners and real estate professionals across the U.S. market, qualify leads, and book appointments. I use Zoho CRM and Zoho Bookings to log calls, manage contact information, and schedule follow-ups.
At J.O Consultancy & Partners, I built client relationships, followed up to resolve issues, and supported satisfaction and retention. I was promoted to Team Lead within a year and coached and onboarded new team members on client communication and service best practices.
At Cedarsfusion Global, I engaged customers through calls, emails, and outreach campaigns, contacting over 10,000 prospects. I educated customers about products and services and maintained CRM records and reports.
Earlier, I handled inbound customer calls and complaints for Contact Solutions Limited (Unilever Project), and supported member relations and housing initiatives at Low-Cost Housing Development Association of Nigeria. I hold a BSc in Accounting from Radford University College and an Agent Plus Certification (Customer Service) from QA Institute, USA.
