Grace Kiongera
@gracekiongera
Highly motivated and versatile professional
KenyaWhat I'm looking for
I am a highly motivated and versatile individual with a proven track record of success across diverse roles in artist management, business management, customer service, and data entry. With a strong foundation in leadership, communication, and problem-solving skills, I have excelled in fast-paced environments where adaptability and efficiency are paramount.
Throughout my career, I have consistently demonstrated the ability to drive results, exceed expectations, and deliver exceptional service to clients and stakeholders. I am seeking new challenges where I can leverage my skills and experience and contribute to organizational success and personal growth.
I have a strong educational background, with a Certificate in Journalism and Mass Communication from Mount Kenya University and a Certificate in Computer Packages and Applications from Graffins College. I am proficient in using various office software, including Microsoft Office Suite, and have excellent verbal and written communication skills.
Experience
Work history, roles, and key accomplishments
Telesales and Customer Support Specialist
Oasis Outsourcing
Mar 2023 - Present (2 years 3 months)
Responsible for engaging prospects and customers over the phone, addressing their needs, and building rapport. Adapted sales strategies based on customer responses and maintained high productivity while managing call volumes and follow-ups.
Business Manager
The Alyssum Bliss
Jan 2019 - Present (6 years 5 months)
Developed business strategies and marketing plans to achieve organizational goals. Built strong client relationships and motivated teams to meet objectives while analyzing financial data for informed decision-making.
Artist Manager
Eshuchi Music
Feb 2022 - Jan 2023 (11 months)
Managed artist careers by developing promotional strategies, organizing tours, and negotiating contracts. Built industry relationships and provided guidance to artists to navigate their careers successfully.
Office Administrator
Verian Insurance Agency
Jun 2016 - Sep 2017 (1 year 3 months)
Managed administrative operations, processed insurance policies, and facilitated communication within the agency. Assisted with compliance and maintained office supplies.
Data Entry Services
Adept Technologies
Nov 2017 - Dec 2018 (1 year 1 month)
Performed data entry and transcription tasks, ensuring quality and accuracy. Managed data validation and verification while conducting internet research and maintaining databases.
Education
Degrees, certifications, and relevant coursework
MUMount Kenya University
Certificate, Journalism and Mass Communication
2014 - 2015
Completed a Certificate in Journalism and Mass Communication, focusing on the principles of media, communication strategies, and the role of journalism in society.
Graffins College
Certificate, Computer Applications
2013 - 2013
Completed a Certificate in Computer Packages and Applications, gaining proficiency in various office software and applications.
Gacharage High School
Kenya Certificate of Secondary Education, Secondary Education
2009 - 2012
Achieved the Kenya Certificate of Secondary Education, covering a broad curriculum that prepared for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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