Open to opportunities

Caroline Gichuki

@carolinegichuki

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Skilled professional in Business Management and Information Technology.

Kenya

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What I'm looking for

I am looking for a challenging position that allows me to utilize my skills in strategic management and human resources while contributing to a dynamic team.

I am a dedicated and skilled professional with a Master of Science in Strategic Management and a Bachelor of Business Management and Information Technology. My experience spans across various sectors, including higher education and financial institutions, where I have honed my skills in strategic management, human resource administration, and customer service.

Throughout my career, I have demonstrated a strong ability to solve problems and manage issues effectively. My role as a Lecturer at Amboseli Institute allowed me to construct course content and deliver lectures in various business-related subjects, while my experience at Investax Capital involved maintaining customer records and handling inquiries with professionalism. I am passionate about fostering a collaborative work environment and am committed to continuous learning and development.

Experience

Work history, roles, and key accomplishments

Registration Assistant

HUDUMA NUMBER

Feb 2019 - May 2019 (3 months)

Assisted with the registration processes for the national HUDUMA NUMBER initiative. Ensured accurate data capture and adherence to procedural guidelines.

HR & Administration Attachment

Kenya Ports Authority

May 2017 - Aug 2017 (3 months)

Processed staff leaves, prepared and posted duty travels for employees, and organized new employee orientations. Responded to employee inquiries, prepared regular reports on expenses and office budgets, and distributed correspondence.

Communication Reporting

Customer Care Executive/Administrator

Investax Capital – SBG Securities

Jan 2016 - May 2016 (4 months)

Answered product and service questions, opened customer CDS accounts by recording account information, and maintained customer records. Handled customer complaints, prepared product or service reports, and maintained financial accounts.

Customer Service Customer Financial Accounts Communication Reporting

Lecturer

Amboseli Institute of Hospitality and Information Technology

Jan 2014 - Dec 2015 (1 year 11 months)

Conducted lectures as per the syllabus, assisted in admission and orientation of new students, and identified student training needs. Developed course content and teaching methodologies, delivered content in various business units, and set/administered exams.

Marketing

ICT Intern

Tracom College-Nakuru

Jun 2013 - Sep 2013 (3 months)

Conducted lectures on various computer units including Introduction to Computers, Windows Operating System, Microsoft Word, Excel, Access, PowerPoint, Desktop Publishing, and Internet Skills. Set and administered exams to students, and provided exam reports to the examination board.

Microsoft Office Suite Windows OS Internet Skills

Bank Intern

Kenya Commercial Bank

Feb 2011 - Apr 2011 (2 months)

Assisted clients with opening new accounts, accepted loan payments, and processed deposits and check cashing. Made withdrawals for clients, briefed customers about new banking products, and answered queries.

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University

Master of Science, Strategic Management

Focused on advanced strategic management principles and practices. Gained expertise in organizational leadership and decision-making within a business context.

Kabarak University

Bachelor of Business Management and Information Technology, Business Management and Information Technology

Grade: Second Class Honours (Upper Division)

Achieved Second Class Honours (Upper Division) in Business Management and Information Technology. Developed a strong foundation in both business administration and IT applications.