Open to opportunities

PAT IDA

@patida

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Dynamic business management professional with expertise in customer service.

Kenya

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What I'm looking for

I am looking for a role that challenges me and allows for professional growth.

I am a dynamic and versatile business management professional with extensive experience in customer service, project coordination, and business management. My career has been marked by a commitment to building strong relationships with clients and diverse business audiences, which has enabled me to excel in various roles across the hospitality and healthcare sectors.

Throughout my career, I have demonstrated exceptional multi-tasking abilities and a strong aptitude for mastering new technologies. I am recognized for my innovative approach to problem-solving and my ability to lead and motivate high-performing teams. My dedication to fostering employee engagement and delivering exceptional service has consistently resulted in improved team performance and customer satisfaction.

I am currently seeking a full-time position that presents professional challenges and allows me to leverage my interpersonal, time management, and problem-solving skills to achieve organizational goals. I am passionate about contributing to a dynamic team and driving success through effective management and customer relations.

Experience

Work history, roles, and key accomplishments

Current

Front Office and Client Support Officer

Current

Jacaranda Maternity Hospital

Jun 2024 - Present (11 months)

Coordinated communication between departments, managed patient appointments, and provided excellent customer service. Ensured adherence to hospital policies and regulations while handling billing inquiries and patient concerns.

Customer Service Data Entry Communication Billing Management Problem Solving Team Coordination

Receptionist/Marketing Executive

Saab Royale Hotel & Resort

Nov 2022 - May 2024 (1 year 6 months)

Managed databases, conducted market research, and coordinated events to enhance guest experience. Developed marketing strategies and handled professional correspondence to support hotel operations.

Market Research Event Coordination Customer Engagement Database Management Marketing Strategy Invoicing Communication Problem Solving Guest Service

Assistant Floor Manager

Golf Course Hotel

Apr 2021 - Aug 2022 (1 year 4 months)

Supervised staff performance, trained employees on sales techniques, and managed supply restocking. Designed effective floor plans to enhance customer satisfaction and monitored sales performance.

Sales Training Customer Service Inventory Management Performance Monitoring Scheduling Problem Solving

Receptionist

Golf Course Hotel

Sep 2020 - Apr 2021 (7 months)

Provided exceptional service to guests, managed check-ins and check-outs, and coordinated with housekeeping. Ensured cleanliness and addressed guest requests promptly.

Check In Check Out Management Communication Problem Solving Team Collaboration Customer Satisfaction Administrative Support Reporting Guest Service

Guest Relations Attendant

Jumeirah Mina A'Salam Hotel

Feb 2015 - Apr 2020 (5 years 2 months)

Responded to customer requests, maintained cleanliness, and provided product recommendations. Built strong relationships with customers and resolved inquiries effectively.

Customer Service Relationship Building Cleanliness Management Inquiry Resolution Payment Processing Communication Problem Solving Team Collaboration

Front Desk Administrator

Nakasero Hospital

Feb 2012 - Jun 2014 (2 years 4 months)

Managed patient referrals, organized paperwork, and provided administrative support. Coordinated patient scheduling and verified insurance information for accuracy.

Referrals Administrative Support Scheduling Data Management Insurance Verification Communication Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Zetech University

Diploma, Business Management and Administration

2017 - 2019

Completed a Diploma in Business Management and Administration, focusing on key principles of business operations, management strategies, and administrative practices.

Zetech College

Certificate, Computer Science

2012 - 2012

Earned a Certificate in Computer Packages, gaining proficiency in essential computer applications and software.

Mary Immaculate Girls High School

Kenya Certificate of Secondary Education, Secondary Education

2008 - 2011

Achieved the Kenya Certificate of Secondary Education, completing a comprehensive curriculum that prepared for further education and professional development.