Open to opportunities

F M

@fm01

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Versatile professional with expertise in customer service and business management.

Kenya

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What I'm looking for

I seek a challenging role in a dynamic environment that fosters growth and development.

I am a highly motivated professional with a Bachelor's degree in Commerce, specializing in Accounting. Over the past several years, I have developed a diverse skill set through various roles, including customer service, administrative tasks, and entrepreneurship. My experience as a Business Owner has equipped me with the ability to oversee operations, manage customer relations, and handle financial management effectively.

During my tenure as a Customer Care Agent at Voices Africa, I honed my skills in communication and problem-solving, consistently exceeding performance targets related to customer satisfaction. My role as a Clerk/Data Processing Officer with the Independent Electoral and Boundaries Commission allowed me to contribute to the electoral process by ensuring data integrity and timely entry. I am passionate about leveraging my skills to contribute positively to a company's objectives while continuing to grow in my career.

Experience

Work history, roles, and key accomplishments

Business Owner

Self-Employed

Jan 2018 - Dec 2022 (4 years 11 months)

Founded and managed a successful business, overseeing operations, customer relations, and financial management. Focused on customer satisfaction, developing new strategies, and expanding the customer base while managing day-to-day finances.

Customer Service Business Strategy Financial Management Operations Management Budgeting Accounting Customer Relations Management Compliance Problem Solving Time Management

Customer Care Agent

Voices Africa

Mar 2014 - Oct 2018 (4 years 7 months)

Responded to customer inquiries through various channels, ensuring excellent service and satisfaction. Provided product information, resolved complaints, and processed orders while collaborating with team members to improve service delivery.

Customer Service Communication Problem Solving Order Processing Team Collaboration Data Entry Time Management

Clerk/Data Processing Officer

Independent Electoral and Boundaries Commission (IEBC)

Jan 2013 - Feb 2013 (1 month)

Assisted in managing electoral data during elections, ensuring accurate data entry and maintaining voter registration details. Supported the electoral process by adhering to established standards.

Data Entry Compliance Electoral Process Support Time Management Problem Solving Communication Team Collaboration

Volunteer

Kenya Red Cross

Jan 2010 - Jan 2012 (2 years)

Assisted with community outreach programs, including first aid training and disaster response. Participated in fundraising initiatives and awareness campaigns to improve local community welfare.

Community Outreach Fundraising Team Collaboration Communication Problem Solving Time Management

Education

Degrees, certifications, and relevant coursework

Egerton University, Njoro Campus

Bachelor of Commerce, Commerce

2008 - 2012

Grade: Second Class - Upper Division

Earned a Bachelor's degree in Commerce with an Accounting option. Relevant coursework included Financial Accounting, Management Accounting, Business Law, Auditing, and Taxation.