Open to opportunities

Grace Cervantes

@gracecervantes

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Customer-focused technical support and sales specialist driving excellent service outcomes.

Philippines

Message

What I'm looking for

I seek a customer-facing role in a collaborative company where I can apply technical support and sales skills, grow into leadership, and contribute to customer satisfaction and revenue.

I am a customer-focused technical support and sales specialist with experience across telecom and BPO environments, helping customers with service issues, bookings, and product information while driving upsells and retention.

I've worked in roles including technical support, customer sales representative, and appointment setter/cold caller for companies such as Teleperformance, VXI, Sutherland Global Holdings, and a Manila marketing group, where I managed outbound calls, lead generation, and complex service troubleshooting.

I bring strong communication, adaptability, time management, and professionalism, plus hands-on experience with tools like Facebook, Instagram, LinkedIn, MS Teams, Excel, Microsoft Office, Discord, Slack, Zoom, and Canva to deliver reliable customer experiences and support business growth.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Manila Marketing Group

Jul 2025 - Nov 2025 (4 months)

Performed outbound cold calls and appointment setting for the LinkedUp campaign, generated sales leads and scheduled meetings to support customer acquisition.

Cold Calling Appointment Setting Lead Generation Outbound Sales Customer Service Communication CRM

Customer Service Representative

Sutherland Global Holdings

May 2024 - Jul 2025 (1 year 2 months)

Assisted customers with travel bookings, modifications, and rebooking after disruptions, ensuring timely resolution and maintaining service quality.

Customer Support Communication Time Management

Customer Sales Representative

VXI

Feb 2023 - Mar 2024 (1 year 1 month)

Served as primary customer contact to support mobile experiences and promoted mobile plans and Xfinity products, driving upsells and customer retention.

Sales Upselling Customer Support Product Promotion Communication CRM Mobile Services

Technical Support Representative

Teleperformance

Jul 2021 - Dec 2022 (1 year 5 months)

Provided technical support for internet, cable TV, and phone services by following diagnostic procedures to resolve connectivity and device issues or escalate as needed.