Patricia Ann Fernandez

I am a dedicated Customer Support professional with over three years of experience in voice, email, and chat-based service for international clients. My expertise lies in resolving complex customer concerns, providing technical assistance, and supporting sales inquiries in high-pressure environments. I pride myself on my strong communication skills, attention to detail, and problem-solving mindset, which have consistently contributed to enhancing customer satisfaction.

In my recent role at Concentrix Philippines, I handled an average of 60–80 customer interactions daily, improving first-call resolution rates and customer satisfaction scores. I also identified upsell opportunities that led to increased sales leads. As a freelance Appointment Setter, I successfully scheduled appointments for sales agents, achieving a 70%+ contact rate. My commitment to delivering high-quality service has been recognized, as I was named a Top Performer at Peak Support LLC for my speed, accuracy, and customer satisfaction.