Balagat User
@balagatuser
Customer-service-focused technical support and BPO sales professional.
PhilippinesWhat I'm looking for
I am a dynamic customer service and technical support professional with over eight years of BPO experience, delivering Tier 2 technical resolutions, sales, and appointment-setting for global companies including Microsoft and AT&T. I consistently exceed performance targets, maintain high CSAT scores, and have received multiple awards for customer resolution and sales performance.
Skilled in troubleshooting software and hardware issues, consultative selling, CRM-driven follow-up, and cross-team escalation, I bring dependable problem-solving, strong communication, and a commitment to service excellence to fast-paced environments.
Experience
Work history, roles, and key accomplishments
ATAssisted customers in selecting wireless, internet, and bundled services, consistently exceeded monthly sales quotas, and delivered post-sales support to improve retention; awarded Top Performer Q4 2023.
MCProvided Tier 2 back-office technical support for software and hardware, conducted backend investigations for escalations, collaborated with engineering to resolve bugs, and maintained high CSAT scores; multiple awards for customer resolution.
Customer Service Representative
Six Eleven Global Services
Jun 2017 - Jul 2019 (2 years 1 month)
Handled high-volume inbound calls providing billing, technical, and general support, promoted service upgrades, and used CRM tools to meet SLA targets; recognized as Employee of the Month in Feb 2019.
Appointment Setter
Six Eleven Global Services
Jan 2016 - May 2017 (1 year 4 months)
Conducted outbound B2B calls to schedule appointments for U.S. sales campaigns, verified and updated lead data, and collaborated with sales teams to meet conversion and scheduling goals.
Education
Degrees, certifications, and relevant coursework
BUBrigham Young University–Hawaii
English Connect Program, English
2021 - 2021
Completed the English Connect Program at Brigham Young University–Hawaii from March 2021 to December 2021.
BUBrigham Young University–Hawaii
Certificate in Business Management, Business Management
2020 - 2021
Completed a Certificate in Business Management at Brigham Young University–Hawaii from July 2020 to March 2021.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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