I am seeking a role where I can apply my customer service, technical support, and sales experience to deliver value, resolve issues efficiently, and contribute to business growth. I value a collaborative environment, opportunities for continuous learning, and a company that recognizes performance, supports career development, and encourages excellence in customer engagement.
Looking for a job
Yurie Diaz
@yuriediaz
Reliable, adaptable, results-driven professional with strong problem-solving skills, delivering quality outcomes and exceeding business goals.
PhilippinesWhat I'm looking for
Customer service, technical support, and sales professional skilled in CRM, problem-solving, and upselling; exceeds KPIs.
Experience
Work history, roles, and key accomplishments
Provided technical assistance and troubleshooting for consumer devices while recommending Verizon protection plans and services. Resolved complex customer concerns to maintain high customer satisfaction scores.
Assisted business clients with account management and purchasing solutions. Promoted products and services to drive revenue growth and ensured a seamless B2B customer experience.
Sales Associate (DirecTV)
Convergys
Nov 2017 - Jun 2018 (7 months)
Handled inbound and outbound sales calls for DirecTV subscription services. Achieved sales targets through effective product positioning while addressing customer inquiries and service concerns.
Customer Service / Sales Associate
Sitel
Sep 2015 - Nov 2017 (2 years 2 months)
Supported customers with product inquiries, orders, and issue resolution for Staples.ca. Upsold office products and services to improve sales performance while maintaining high customer satisfaction through timely support.
Assisted customers with floral orders and delivery concerns for FTD.com. Provided timely resolutions during peak seasonal demand while helping customers complete delivery needs.
Customer Service Representative
iQor
Oct 2014 - Dec 2014 (2 months)
Resolved billing and service issues for Sprint telecom customers. Explained plans and services clearly to help customers understand and resolve problems efficiently.
Handled account inquiries and technical concerns for T-Mobile, including service upgrades. Ensured customer retention by resolving problems effectively.
Customer Service Rep (Expedia)
Aegis People Support Inc.
May 2014 - Jul 2014 (2 months)
Assisted customers with travel bookings, cancellations, and modifications for Expedia/Travelocity. Provided end-to-end support for travel-related concerns, ensuring timely and accurate assistance.
Delivered technical support for Microsoft products and services while identifying customer needs. Recommended appropriate solutions and maintained high service quality and technical accuracy.
Education
Degrees, certifications, and relevant coursework
Holy Angel University
Bachelor of Science in Hotel and Restaurant Management (BSHRM), Hotel and Restaurant Management
2008 - 2011
Earned a Bachelor of Science in Hotel and Restaurant Management (BSHRM) at Holy Angel University from 2008 to 2011.
CA
Christ in You Faith Christian Academy
Secondary Education, Secondary Education
2004 - 2008
Completed secondary education at Christ in You Faith Christian Academy from 2004 to 2008.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
10k-15k USD
Social media
Job categories
Skills
Customer ServiceTechnical SupportSalesTechnical SalesWork From HomeProtection plan recommendationsCustomer Service ExcellenceTechnical TroubleshootingUpsellingAccount ManagementConflict ResolutionCRM SupportInterpersonal SkillsMultitaskingTroubleshootingB2B Account ManagementOutbound CallingProduct PositioningService UpgradesOrder & Delivery ResolutionTravel SupportEnhanceGmailIncreaseJan Remote
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