Grace Ameh
@graceameh
Successful Customer Care Executive
What I'm looking for
As a seasoned customer care executive with over two years of experience, I have honed my skills in addressing customer requests and concerns with expertise and finesse. With a proven track record of providing relevant information and options to successfully resolve issues, I am confident in my ability to handle difficult situations with resourcefulness and adaptability.
In my previous roles, I have consistently demonstrated excellent problem-solving abilities, organization, and research skills, ensuring high levels of customer satisfaction and driving sales growth. My experience in digital marketing has also equipped me with the skills to curate engaging social media content, conduct market analysis, and optimize content for search engines.
I am a results-driven professional with a passion for delivering exceptional customer service and driving business growth. With my strong work ethic, persuasive attitude, and creativity, I am confident in my ability to make a valuable contribution to any organization.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Retail E-Commerce Ventures, LLC.
Sep 2022 - Nov 2022 (2 months)
Provided exceptional customer service by processing orders, maintaining knowledge of refund guidelines, and exceeding team goals by reducing backlogs. Assisted in measuring team KPIs and ensuring high levels of customer satisfaction.
Digital Marketing Intern
Global Commerce Media, LLC.
Aug 2022 - Oct 2022 (2 months)
Participated in website design brainstorming sessions, curated social media content, conducted market analysis, and implemented SEO best practices in blog content creation.
Customer Care Executive
Grandsquare Supermarket and Stores Limited
Jan 2016 - Sep 2017 (1 year 8 months)
Evaluated customer issues, drove sales by educating customers, and maintained accurate customer account data. Managed high call volumes and provided timely responses to inquiries.
Recruitment Analyst Intern
Jobberman
Mar 2014 - Jan 2015 (10 months)
Recruited candidates, reduced recruitment costs, and screened applications. Assisted in the interview process and maintained excellent attendance.
Administrative Assistant Intern
Lagos State Television
Jun 2011 - Jun 2012 (1 year)
Assisted in television program productions, managed schedules, and handled client correspondence. Developed spreadsheets and databases for performance tracking.
Education
Degrees, certifications, and relevant coursework
Grace hasn't added their education
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