Mark MBAMALU

Provided comprehensive technical support, leveraging in-depth product knowledge to diagnose and resolve issues efficiently. Communicated complex technical information clearly to non-technical users, ensuring effective problem-solving and customer satisfaction.

Monitored and evaluated content for violations of community guidelines, ensuring consistent application of policies. Audited reviewed content to maintain high quality and consistency in moderation, providing feedback for policy improvements.

Assisted customers with store-related queries, product information, and return/exchange processes across multiple channels. Handled complaints regarding defective items or delivery delays, maintaining accurate customer records in CRM software.

Managed passenger bookings, modifications, and cancellations, addressing inquiries and resolving complaints related to flight services. Provided detailed information on flight statuses and airport procedures, facilitating smooth check-in and boarding processes.

Identified and attracted potential clients, conducting thorough prospecting and lead qualification. Developed and executed sales strategies, crafting persuasive messages to convert leads and utilizing CRM tools for efficient management.

Processed visa documents for traveling staff and managed the reception and check-in of top official guests from the airport. Coordinated administrative documentation for auditing and resolved client queries within agreed timeframes.

Completed a comprehensive program in Cyber Computer Security, gaining foundational knowledge and practical skills in cybersecurity principles and applications.

Acquired a Bachelor's degree in Business Administration and Management, focusing on core business principles, strategic management, and organizational leadership.

Obtained an Associate Degree in Business Management, developing essential skills in business operations, financial management, and marketing strategies.