Open to opportunities

Adriana Umpierrez

@adrianaumpierrez

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Currently pursuing a Master’s in Digital Marketing at the Universidad Complutense de Madrid.

Spain

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What I'm looking for

I seek a role in a collaborative environment where I can apply my marketing expertise and contribute to team success.

My background includes working in e-commerce and assisting in social media content creation.

Experience

Work history, roles, and key accomplishments

Proactive General Service Assistant

Civeo

May 2023 - May 2024 (11 months)

Created daily reports for corporate clients and managed hotel reservation software, contributing to the operational efficiency of the team.

Team Management Customer Service Compliance Management

Sales Consultant

La Prairie

Nov 2022 - May 2023 (6 months)

Awarded 'Best Service' for 'La Prairie Signature Facial' and ensured compliance with processes to achieve KPI objectives while managing customer reservations and CRM updates.

Customer Service KPIs CRM Software Payment Processing

Administrative Coordinator

Spotlight Beauty MD

Nov 2018 - Apr 2022 (3 years 5 months)

Led the project for European EFQM certification and optimized processes for superior service quality while managing inventory and social media content.

Project Management Process Optimization Social Media Management Inventory Management CRM Systems

Head of Administration

Labahia.ec

Sep 2015 - Oct 2018 (3 years 1 month)

Enhanced online product listings and managed content updates on social media while optimizing warehouse operations and controlling payroll and inventory.

Social Media Marketing Payroll Management Content Management