Govind Ramachandran
@govindramachandran
I support Azure and Windows infrastructure for enterprise clients.
IndiaWhat I'm looking for
I've supported enterprise infrastructure at TCS and UST, handling Azure, Windows Server, VMware, Office 365, incident resolution, patching, and service requests across manufacturing and finance environments.
At UST, I worked L2/L3 infrastructure support for Ferguson and command-centre monitoring for Provident, helping maintain uptime through proactive alerting, SLA-driven incident management, technical documentation, and ITIL practices. I also bring freelance experience in Office 365, G Suite, identity and access management, remote technical support, and digital marketing, backed by Microsoft, Azure, ITIL, Google Cloud, VMware, and IBM certifications.
Experience
Work history, roles, and key accomplishments
IT Analyst / Windows & Azure Infrastructure L2/L3 Support Specialist
Oct 2023 - Dec 2023 (2 months)
Provided L2/L3 support for Windows and Azure infrastructure, including Exchange, Azure, and Office 365 administration. Managed team and technical support for cloud infrastructure.
Associate II - CIS / Windows & Azure Infrastructure L2/L3 Support Specialist
Feb 2020 - Jun 2023 (3 years 4 months)
Provided L2/L3 support for infrastructure and applications, including Azure, vSphere, and various monitoring tools. Managed incidents, requests, and changes within SLA, and implemented ITIL best practices.
Provided L1/L2/L3 support for incidents and service requests, monitored servers and networks, and adhered to ITIL best practices. Escalated issues and managed ticket backlogs.
Freelance Technical Analyst/ Office 365 & G Suite Administrator
Techies Online
Feb 2015 - Feb 2020 (5 years)
Provided remote desktop support, managed identity and access, and performed AD account creation and email support. Configured and migrated email in G-Suite and Office 365 environments.
Support Engineer
SC Soft
Sep 2018 - Jul 2019 (10 months)
Performed daily checks and monitoring of OEM console and NPM tools, managed AD accounts, and handled incidents and requests through ticketing tools. Provided backend server monitoring and reporting.
Education
Degrees, certifications, and relevant coursework
Muslim Association College of Arts and Science
Bachelor of Arts, English and Communicative English
Grade: First Class
Pursued a Bachelor of Arts degree with a focus on English and Communicative English, achieving a first-class GPA of approximately 6.00.
SNV HSS
Higher Secondary Certificate, Computer Science
Grade: 62%
Completed Class XII in Computer Science with an aggregate of 62%.
Darsana EMHSS
Secondary School Certificate, General Studies
Grade: 66%
Completed Class X with an aggregate of 66%.
Availability
Location
IndiaAuthorized to work in
Website
govindrkannan.comJob categories
Skills
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