Deepika Pitchaikani
@deepikapitchaikani
I’m an IT Support Engineer with 6 years delivering L2 support across Windows, Active Directory, and VMware/vSphere, plus Azure/AWS cloud.
ZimbabweWhat I'm looking for
I’m an IT Support Engineer with 6 years of experience delivering L2 technical support for Windows desktop and laptop environments, plus enterprise cloud support across Azure and AWS. In my current role, I troubleshoot issues end-to-end using phone, email, chat, and remote access, while managing incidents and service requests through ITSM tools like ServiceNow/JIRA to ensure SLA compliance.
I bring strong systems and infrastructure expertise: I manage Active Directory tasks (user lifecycle, password resets, group policy updates), administer DNS/DHCP, and resolve networking connectivity problems (DNS, DHCP, VPN, TCP/IP). I also support VMware vSphere environments (ESXi, vCenter, VM provisioning, snapshots, cloning, migrations) and provide cloud operations including Azure IaaS administration, Azure Monitor/SolarWinds/Nagios/AWS CloudWatch monitoring, P1–P4 incident handling, and cloud cost optimization. Previously at Tata Consultancy Services, I supported Windows Server and production support tickets, implemented CrowdStrike endpoint security, and handled software/hardware and Office 365/Outlook/Exchange mailbox troubleshooting.
Experience
Work history, roles, and key accomplishments
Provided L2 support to enterprise customers via phone, email, chat, and remote tools, managing incident and service-request workflows in ServiceNow/Jira with SLA adherence. Administered Active Directory, DNS/DHCP, and VMware vSphere, and supported Azure/AWS workloads including monitoring, incident handling, and cost optimization.
Provided production and internal IT support for Windows servers and desktops, resolving P1–P4 tickets and troubleshooting Office 365/Outlook/Exchange mailbox and printer-related incidents. Implemented CrowdStrike on Windows servers and managed Active Directory user lifecycle, groups, and GPOs to maintain system availability and security.
Education
Degrees, certifications, and relevant coursework
Kamaraj University
Master of Business Administration, Business Administration
2022 - 2023
Completed a Master of Business Administration program from January 2022 to December 2023.
Kamaraj college of engineering and technology
Bachelor of Engineering, ECE
2015 - 2019
Grade: 7.1 GPA
Earned a Bachelor of Engineering in the ECE stream, graduating with a 7.1 GPA. Completed the program from June 2015 to June 2019.
Amazon Web Services (AWS)
AWS Certified Cloud Practitioner, Amazon Web Services (AWS)
Certified in AWS Cloud Practitioner.
Amazon Web Services (AWS)
AWS Certified Solutions Architect – Associate, Amazon Web Services (AWS)
Certified in AWS Solutions Architect – Associate.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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