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Abbas Rather

@abbasrather

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Dedicated IT professional with over 9 years of experience.

India

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and challenges that allow me to leverage my IT skills.

I am a dedicated IT professional with over 9 years of experience in IT infrastructure management, technical support, and cloud-based solutions. My expertise lies in troubleshooting complex technical issues and managing IT operations to ensure seamless system performance. I have a strong background in supporting global teams and multinational corporations, which has honed my skills in Azure Active Directory, Intune, Office 365, and ServiceNow.

Throughout my career, I have consistently delivered high-quality technical support and have been responsible for managing user accounts, licenses, and security settings in Microsoft 365. My experience includes onboarding and offboarding processes, ensuring compliance with IT policies, and maintaining accurate records of user provisioning. I pride myself on my ability to adapt to new technologies and my commitment to continuous improvement in IT operations.

Experience

Work history, roles, and key accomplishments

IT Analyst

Gigmo Solutions Pvt. Ltd.

Nov 2022 - Mar 2025 (2 years 4 months)

Provided first-level support for hardware, software, and network issues, troubleshooting and resolving problems related to Windows/Mac OS, printers, and mobile devices. Managed user accounts, licenses, and security settings in Microsoft 365 Admin Center, while also supporting Exchange Online, Teams, OneDrive, and SharePoint.

Azure AD Intune SharePoint)Microsoft Teams

Technical Support Engineer

Concentrix India Pvt. Ltd.

Sep 2019 - Sep 2022 (2 years 11 months)

Delivered Level 1 technical support for Dell client products, resolving hardware and software issues. Utilized diagnostic tools to identify and resolve technical defects and service issues.

Technical Support Diagnostics Customer Service ITIL

EDP Manager

Shuhul Autohub Pvt. Ltd.

Jan 2018 - Aug 2019 (1 year 7 months)

Oversaw IT infrastructure, including software upgrades and system maintenance. Managed DLIGHT software for car stock, billing, and vehicle registration processes, ensuring secure database management and resolving IT-related issues.

Infrastructure Management software upgrades Maintenance Database Management IT Support DLIGHT Software Billing

IT Executive

Prudence Technology Pvt. Ltd.

Oct 2016 - Nov 2017 (1 year 1 month)

Managed IT system requirements and implemented security protocols. Installed and upgraded software to maintain optimal system performance, troubleshooting IT-related challenges across multiple departments.

IT Systems Security Protocols Installation software upgrades Systems Performance Troubleshooting

Associate System Engineer

IT Support Desk Pvt. Ltd.

Aug 2014 - Jul 2016 (1 year 11 months)

Installed, configured, and maintained desktops, operating systems, and software applications. Diagnosed and resolved hardware and software issues to ensure system reliability, managing operating system file systems, user permissions, and printer configurations.

Desktop Support Software Configuration Reliability

Education

Degrees, certifications, and relevant coursework

Baba Ghulam Shah Badshah University

Bachelor of Technology, Information Technology Engineering

2010 - 2014

Completed a Bachelor of Technology in Information Technology Engineering. The curriculum covered various aspects of IT, preparing for a career in technology.