Open to opportunities

Somethingelse User

@somethingelseuser

Message

Customer-focused customer service and sales agent who improves retention and revenue through great communication.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deliver excellent customer satisfaction, use CRM and strong communication to resolve issues fast, and contribute to growth through retention and measurable sales improvements in a supportive, performance-driven team.

I’m a smart, detailed-oriented customer service professional committed to excellent customer satisfaction. I use my interpersonal skills to creatively tackle tasks in demanding environments while pursuing my personal career growth and development.

At eport Credit Wellness LLC, I handled 250+ inbound calls daily—supporting customers with inquiries and guiding them through fixes related to credit reports. I also qualified leads, used CRM tools to record interactions and sales data, analyzed sales metrics, and improved performance through objection handling and cold calling.

With The VA Group, I managed high-volume inbound/outbound calls and supported customer retention, while tracking project timelines and drafting documents for senior executives. At Insurance Supermarket Incorporated (ISI), I promoted products through customer interactions, addressed concerns, documented interactions in customer service software, gathered feedback via surveys, and assisted in training new agents.

Earlier, as a KPMG Audit Intern, I entered and organized relevant data and supported regulatory-driven reviews under supervision. Across my roles, I’ve consistently combined empathy, active listening, and strong time management to drive results and help teams resolve issues quickly.

Experience

Work history, roles, and key accomplishments

Customer Support/Sales Agent

Eport Credit Wellness LLC

Feb 2025 - Feb 2026 (1 year)

Handled 250+ inbound calls daily to respond to customer inquiries and guide customers on fixing credit report issues. Qualified leads, supported sales conversions, and used CRM tools to record interactions and sales data.

Customer Support Inbound Calls Lead Qualification Objection Handling Cold Calling CRM record keeping

Virtual/Administrative Assistant

The VA Group

Feb 2023 - Nov 2024 (1 year 9 months)

Managed inbound and outbound calls, handled customer inquiries, and supported customer retention efforts. Assisted with project timeline tracking, drafted executive documents, and handled administrative tasks including invoicing, reconciliation, and expense tracking.

Customer Support Inbound Outbound Calls Customer Retention Project Tracking Email Management Calendar Organization Travel Arrangements Data Entry Invoicing

Customer Service Representative

Insurance Supermarket Incorporated (ISI)

Jan 2020 - Nov 2023 (3 years 10 months)

Conducted outbound calls to update customers on account status and promote new products. Managed high volumes of inbound calls, resolved customer concerns via coordination with other departments, and documented interactions in customer service software.

Customer Support Outbound Calling Inbound Calls Product Promotion Complaint Resolution Training Support

Audit Intern

KPMG

Jan 2018 - Jan 2019 (1 year)

Entered and organized relevant data using basic accounting software and supported regulatory-driven reviews. Worked in teams under supervision, reporting status updates to supervisors, and acted as an intermediary between business information providers and users.

Audit Support Accounting Software Status Reporting