Jona Faye Sarceno

I am a Customer Support and Customer Success professional with several years of experience supporting customers across SaaS, technology, telecommunications, and client-facing environments.

My background includes customer onboarding, product training, technical troubleshooting, account support, customer retention, and issue resolution. In my previous role, I helped onboard and train more than 250 clients, guiding them through platform setup, website configuration, CRM and loan origination system integrations, and product adoption. I also conducted account reviews, health checks, and ongoing customer support to help clients get the most out of the platform.

I have hands-on experience with HubSpot, Salesforce, SugarCRM, Zoho, Trello, Slack, Asana, Vonage, and other business tools. I am comfortable learning new systems, managing customer inquiries, documenting issues, coordinating with internal teams, and following through until concerns are addressed.

My earlier experience in technical support and customer retention has also helped me develop strong communication, problem-solving, active listening, and customer relationship skills.

I enjoy helping people, simplifying technical processes, building positive customer relationships, and finding practical solutions to challenges. I am adaptable, dependable, detail-oriented, and always willing to learn and improve.

I am currently interested in fully remote, full-time opportunities in Customer Success, Customer Support, Client Onboarding, Implementation Support, Customer Experience, and Virtual Assistance. I am open to working with international teams and flexible with U.S. and other global time zones.

My goal is to contribute my experience, work ethic, and commitment to customer satisfaction to a company where I can grow professionally while making a meaningful contribution to its customers and team.