Looking for a job

Raquel Miranda Aparicio

@raquelmirandaaparicio

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Customer Success Manager based in Spain

Spain

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What I'm looking for

I am actively looking for a Customer Success Manager position within an international company.

As an experienced Account Manager dealing with the several stages of the sales cycle, I've discovered that my skills and preferences better match farming than attracting new customers.

My background in B2B & B2C sales and Customer Service has given me a strong foundation in SaaS business operations and a passion for building relationships.

Some of my achievements have been the management of projects in the telecommunications market such as CORA, Desigual and Mango internationally. The recruitment, negotiation of MSA and on-boarding of Telefónica Business Solutions and leadership of Europe team in Amsterdam.

Experience

Strategic Account Manager

IP Broker

Mar 2022 - Sep 2022 (6 months)

▪ Account manager for acquiring, buying, leasing IP addressing IPv4 and IPv6 in the RIPE, LACNIC, ARIN and APNIC. Providing support to clients with RIR’s procedures established by the corresponding rules and laws.
▪ Developing long-relationship with existing customers. Closing contracts according to internal KPIs. Leader of accounts such as Microsoft.
▪ Assisting to telecom&RIR’s events.

Key Account Management Account Management Strategy Customer Relations Management

Key Account Manager

sarenet

Nov 2018 - May 2020 (1 year 6 months)

▪ Responsible of new business and maintenance of existing customers in the area.
▪ Plans maker to catch new customers and designer of strategies to develop existing accounts, taking into consideration market place.
▪Visiting customers to introduce our brand. Presenting proposals. Leading events followed by speeches to support our products and services.

Sales Telecommunications Project Management

Commercial Manager

Globalinternet | Now part of Expereo

Aug 2014 - Aug 2018 (4 years)

▪ Manager of Iberia region: responsible of procurement and sales in the region.
▪Tracking new developments, in terms of pricing, technologies, service levels and regulations.
▪ Experienced in APAC, LATAM and EMEA markets.
▪ On-boarding new customers such as TBS as well as developing long-term relationship with OBS, BT Spain and small corporates such as Booking.com

Sales Commercial Strategy Procurement Team Leadership Cross Functional Team Leadership

Assistant Manager

NL-Hotel Museumplein

Sep 2013 - Jul 2014 (10 months)

▪ Communicating with channel agencies such as Booking, Agoda, Expedia.
▪ Designing plans for cost-effectiveness analysis.
▪ Managing complaints with clients in Spanish, English and French.
Negotiating with channel agencies to meet the goals of the company.
▪ Leading the design of a media marketing plan to open new business opportunities.
▪ Assisting the construction of the company website.