Mahnaz Mansouri
@mahnazmansouri
Customer-focused sales and technical support leader driving SAP/CRM improvements and growth.
NetherlandsWhat I'm looking for
I am a results-driven Sales, Customer Service & Technical Support leader with 20 years of international experience across Europe and the Middle East, specializing in SAP/CRM/ERP systems and commercial growth.
I have delivered double-digit sales growth, stabilized order-to-cash processes, engineered real-time CRM/SAP/ERP workflows, and resolved complex escalations by combining technical expertise with a commercial mindset.
I lead cross-border teams, design customer-first playbooks and training tracks, and produce executive dashboards and decision briefs to improve forecasting, prioritization, and measurable business impact.
Experience
Work history, roles, and key accomplishments
Sales & Technical Support
Riëd Structural Adhesives
Apr 2025 - Present (6 months)
Delivered customer and technical support and managed end-to-end sales operations in SAP, producing reports and coordinating cross-functional teams to maintain high satisfaction and accurate order records.
OSInside Sales Manager
Oriflame Cosmetics Global SA
Jun 2018 - Jan 2025 (6 years 7 months)
Led inside sales and support teams across Sweden and Turkey, streamlined CRM/SAP/ERP workflows to improve operational efficiency and drove international campaigns that accelerated sales growth.
Senior Operations & Training Manager
Asiatech
Apr 2005 - May 2018 (13 years 1 month)
Managed and optimized operational workflows and delivered employee training programs at a large ISP, improving service delivery and process efficiency across departments.
Education
Degrees, certifications, and relevant coursework
WSWittenborg University of Applied Sciences
Master of Business Management, Sales & Customer Service
Enrolled in a Master of Business Management program focused on Sales and Customer Service, expected to complete in February 2025.
Azad University
Master of Teaching, Teaching English as a Foreign Language
2013 - 2016
Completed a Master of Teaching English as a Foreign Language program from September 2013 to July 2016.
Azad University
Bachelor in English Literature, English Literature
2009 - 2013
Completed a Bachelor in English Literature from September 2009 to September 2013.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
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