I’m looking for a remote role where I can carry task + multi-channel customer support, keep CRM and communication workflows organized, and grow into Digital Marketing/SEO by generating leads and improving content performance.
Looking for a job
Gloria Ogidan
@gloriaogidan
Virtual Assistant and customer support specialist helping teams scale with CRM, speed, and SEO.
NigeriaWhat I'm looking for
I’m a highly organized and proactive Virtual Assistant and Customer Support Specialist with over 3 years of experience in remote administration, CRM management, and digital support operations. I focus on enhancing customer satisfaction through rapid response times and streamlining communication workflows.
In my roles, I managed high-volume support and scheduling—handling 20+ daily email conversations, resolving 15+ daily inquiries, and coordinating complex schedules with precision. I also organized CRM databases (HubSpot, Zendesk), improving data accuracy and workflow tracking efficiency by 25%, while maintaining meticulous communication records and 100% compliance.
Right now, I’m expanding my expertise in Digital Marketing and SEO to provide comprehensive business support. I spearheaded content creation and social media engagement, optimized website content using SEO best practices (keyword research and internal linking), and generated 20+ qualified leads weekly through web research and outreach.
Experience
Work history, roles, and key accomplishments
EX
Current
Digital Marketing Intern
Excelerate
Jan 2026 - Present (5 months)
Spearheaded content creation and social media engagement strategies to increase brand visibility. Optimized website content using SEO best practices and supported digital campaigns through cross-functional collaboration.
DC
Virtual Assistant Trainee
Digital Witch Support Community
Jan 2025 - Dec 2025 (11 months)
Managed high-volume email correspondence and coordinated complex schedules while maintaining accurate administrative support for senior management. Generated 20+ qualified leads weekly, organized CRM databases, and improved workflow tracking efficiency by 25%.
GS
Customer Support Associate
Gartimo Fashion Store
Apr 2024 - Dec 2024 (8 months)
Resolved 15+ daily customer inquiries across WhatsApp, email, and chat within under 10 minutes. Improved retention through personalized support, documented customer interactions, and supported social media growth through community engagement and content scheduling.
AM
Customer Service Representative
Ashabi Stores 'n' More
Oct 2023 - Apr 2024 (6 months)
Handled 20+ daily customer interactions and maintained high satisfaction through professional service and proactive follow-ups. Streamlined complaint resolution to reduce handling time, managed accurate transaction/customer records, and ensured 100% compliance.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Attended Yaba College of Technology in Lagos, Nigeria.
LM
Lagos State Model College, Meiran
Attended Lagos State Model College in Meiran, Lagos, Nigeria.
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
30k-80k USD
Job categories
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