Open to opportunities

Victoria Ima

@victoriaima

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Virtual assistant and customer support specialist skilled in CRM and automation.

Nigeria

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What I'm looking for

I seek a remote role where I can apply CRM expertise, automation skills, and strong organization to improve customer experience and operational efficiency while growing in a supportive, collaborative team.

I am a results-driven virtual assistant and customer support specialist with intensive, hands-on training and proven performance in CRM systems, workflow automation, and remote collaboration. I completed focused programs where I resolved 25+ realistic customer scenarios with a 98% quality score, produced knowledge-base content, and delivered all assignments on time.

I build process improvements and automation using tools like Zapier and Make.com, design support dashboards, and manage complex scheduling across time zones. I bring strong written communication, documentation, and organizational skills, and I am ready to apply these strengths immediately in a dynamic internship or entry-level support role.

Experience

Work history, roles, and key accomplishments

Customer Support Trainee

Digital Witch

Jun 2025 - Sep 2025 (3 months)

Resolved 25+ multi-channel customer scenarios achieving a 98% quality score, authored 10+ knowledge base articles to reduce response time, and built dashboards tracking response time, resolution rate, and CSAT.

Freshdesk Customer Support Conflict Resolution Dashboarding Written Communication CRM

Virtual Assistant Intern

ALXAfrica

Aug 2024 - Dec 2024 (4 months)

Managed 20+ mock client schedules across time zones with zero conflicts and implemented inbox-zero email management, delivering 100% of program assignments on time and improving simulated document retrieval efficiency.