Victoria Ima

I am a results-driven virtual assistant and customer support specialist with intensive, hands-on training and proven performance in CRM systems, workflow automation, and remote collaboration. I completed focused programs where I resolved 25+ realistic customer scenarios with a 98% quality score, produced knowledge-base content, and delivered all assignments on time.

I build process improvements and automation using tools like Zapier and Make.com, design support dashboards, and manage complex scheduling across time zones. I bring strong written communication, documentation, and organizational skills, and I am ready to apply these strengths immediately in a dynamic internship or entry-level support role.