Looking for a job

gloria neno

@glorianeno

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Results-oriented Customer Relations Manager with a focus on revenue growth.

Kenya

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What I'm looking for

I am looking for a role that values strategic problem-solving and offers opportunities for professional growth.

I am a Customer Relations Manager with over 4 years of experience in sales, customer relationship management, and business development. My expertise lies in driving revenue growth and ensuring client satisfaction through strategic problem-solving and operational efficiency. I thrive in dynamic environments where adaptability and results-oriented approaches are essential.

In my recent role at Wadi Degla Clubs Africa, I successfully generated $480,000 in sales revenue and acquired over 100 new clients by implementing targeted sales strategies and effective lead generation techniques. My proficiency in CRM systems, particularly Salesforce, has allowed me to optimize customer interactions and enhance business growth strategies through data-driven insights.

Additionally, I have honed my skills in conflict resolution, negotiation, and upselling, which have been instrumental in preserving my company's reputation. I am continuously enhancing my analytical thinking and decision-making abilities through structured learning, currently pursuing a Data Science program at ALX Africa. I am eager to leverage my skills and experience to contribute to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Current

Skills Enhancement

Current

ALX Explore AI Academy

Aug 2023 - Mar 2024 (7 months)

Continuously enhancing analytical thinking, problem-solving, and strategic decision-making through structured learning. Gaining proficiency in data-driven insights to improve customer engagement and business growth strategies.

Analytical Thinking Problem Solving Data Insights Customer Engagement Growth Strategies CRM Systems Analytics Teamwork

Customer Relations Manager

Wadi Degla Clubs Africa

Feb 2022 - Mar 2024 (2 years 1 month)

Successfully established and maintained positive business and customer relations, generating $480,000 in sales revenue and acquiring over 100 new clients. Implemented targeted sales strategies and conducted comprehensive cost-benefit analyses for potential customers.

Customer Relationship Management Salesforce Revenue Sales Strategies Lead Generation Problem Solving Conflict Resolution Upselling Teamwork

Business Development & Sales Manager

NENO

Feb 2022 - Mar 2024 (2 years 1 month)

Managed business development initiatives, driving revenue growth and client satisfaction. Developed expertise in CRM systems to optimize customer interactions and lead generation.

Business Development Customer Relationship Management Salesforce Revenue

Customer Relations Manager

Wadi Degla Clubs Africa

Feb 2022 - Mar 2024 (2 years 1 month)

Customer Relationship Management Salesforce Revenue Lead Generation Problem Solving Upselling Conflict Resolution Data Analysis

Telemarketer & Call Centre Representative

Nairobi Easy Fit Gym

Mar 2021 - Apr 2021 (1 month)

Handled inbound and outbound calls proficiently, ensuring prompt and courteous customer service delivery. Maintained meticulous records of customer interactions and proactively seized opportunities to upsell products and services.

Customer Service Upselling Database Management Customer Feedback Analysis Communication Skills Problem Solving Teamwork Time Management

Telemarketer & Call Centre Representative

Nairobi Easy Fit Gym

Feb 2021 - Mar 2021 (1 month)

Handled inbound and outbound calls, ensuring prompt and courteous customer service delivery. Maintained meticulous records of customer interactions and proactively upsold products and services.

Customer Service Call Center Operations Upselling Customer Feedback Analysis Communication Skills Problem Solving

Business Development & Sales Manager

NENO

Jan 2020 - Jan 2021 (1 year)

Managed the end-to-end online sales process for an online shop, overseeing sourcing, marketing, deliveries, and financial tracking. My strategic approach drove business growth and ensured ongoing relevance in the market.

Business Management Marketing Market Research Strategic Planning Customer Engagement Problem Solving

Self Employed

Shoes by Neno

Jan 2020 - Jan 2021 (1 year)

Managed the end-to-end online sales process for an online shop, overseeing sourcing, marketing, deliveries, and financial tracking. Drove business growth through strategic market research and product promotion.

Marketing Market Research Business Growth Strategic Planning