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DB@davidbenson
Sales and customer service professional with data analysis expertise.
KenyaI am a dedicated Sales and Customer Service Professional with over 5 years of experience in sales, customer support, and data analysis. My background in Civil Engineering Technology has equipped me with a unique perspective on optimizing business processes and driving revenue growth. I excel at building strong client relationships and implementing strategic sales initiatives that enhance efficiency and client satisfaction.
Throughout my career, I have consistently achieved significant results, such as a 30% increase in quarterly revenue at Centrica Tech and a 15% rise in sales through improved customer service practices at Skyfall Ent. My analytical skills have allowed me to deliver actionable insights that boost operational efficiency, while my ability to manage customer interactions ensures a high level of satisfaction. I am passionate about innovation and delivering measurable impact in fast-paced environments.
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Work history, roles, and key accomplishments
Skyfall Ent.
Jun 2022 - Apr 2024 (1 year 10 months)
Trained and mentored new sales staff, increasing team productivity. Improved customer service practices, contributing to a 15% rise in sales. Streamlined inventory management processes, reducing discrepancies by 20%. Delivered actionable insights from data analysis, increasing operational efficiency by 25%.
Centrica Tech.
Aug 2023 - Nov 2023 (3 months)
Drove sales initiatives, achieving a 30% increase in quarterly revenue. Cultivated long-term client relationships, boosting repeat business by 40%. Conducted market research to identify trends, enhancing competitive positioning.
CloudFactoryKE
Apr 2020 - Mar 2022 (1 year 11 months)
Streamlined data processing workflows, reducing errors by 20% and improving turnaround time for analysis. Processed and analyzed thousands of data points daily, ensuring quality and compliance with company standards.
365Drinks
Mar 2018 - Feb 2020 (1 year 11 months)
Managed 200+ daily customer inquiries, ensuring prompt and accurate resolution of concerns. Improved customer satisfaction by 25% by implementing a follow-up system to enhance post-purchase experience.
Degrees, certifications, and relevant coursework
TKBachelor of Science, Civil Engineering Technology
2019 - 2025
Certificate, Computer & Business Studies
2018 -
Software and tools used professionally
KenyaYou can contact David and 90k+ other talented remote workers on Himalayas.
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