Open to opportunities

David Benson

@davidbenson

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Sales and customer service professional with data analysis expertise.

Kenya

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for growth.

I am a dedicated Sales and Customer Service Professional with over 5 years of experience in sales, customer support, and data analysis. My background in Civil Engineering Technology has equipped me with a unique perspective on optimizing business processes and driving revenue growth. I excel at building strong client relationships and implementing strategic sales initiatives that enhance efficiency and client satisfaction.

Throughout my career, I have consistently achieved significant results, such as a 30% increase in quarterly revenue at Centrica Tech and a 15% rise in sales through improved customer service practices at Skyfall Ent. My analytical skills have allowed me to deliver actionable insights that boost operational efficiency, while my ability to manage customer interactions ensures a high level of satisfaction. I am passionate about innovation and delivering measurable impact in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Sales Representative

Skyfall Ent.

Jun 2022 - Apr 2024 (1 year 10 months)

Trained and mentored new sales staff, increasing team productivity. Improved customer service practices, contributing to a 15% rise in sales. Streamlined inventory management processes, reducing discrepancies by 20%. Delivered actionable insights from data analysis, increasing operational efficiency by 25%.

Inventory Management Data Analysis

Sales Representative

Centrica Tech.

Aug 2023 - Nov 2023 (3 months)

Drove sales initiatives, achieving a 30% increase in quarterly revenue. Cultivated long-term client relationships, boosting repeat business by 40%. Conducted market research to identify trends, enhancing competitive positioning.

Sales Strategy Client Relationship Management Market Research Revenue Customer Engagement

Data Analyst

CloudFactoryKE

Apr 2020 - Mar 2022 (1 year 11 months)

Streamlined data processing workflows, reducing errors by 20% and improving turnaround time for analysis. Processed and analyzed thousands of data points daily, ensuring quality and compliance with company standards.

Data Processing Workflow Optimization Data Quality Cross Functional Collaboration Compliance

Online Customer Care Service Provider

365Drinks

Mar 2018 - Feb 2020 (1 year 11 months)

Managed 200+ daily customer inquiries, ensuring prompt and accurate resolution of concerns. Improved customer satisfaction by 25% by implementing a follow-up system to enhance post-purchase experience.

Customer Satisfaction Follow Up Systems Live Chat Support