Grace Maranga

I am an experienced Sales and Customer Service Expert with over 4 years of experience in developing and executing sales strategies that promote revenue growth and enhance customer satisfaction. I have a proven track record of exceeding sales targets and managing client relationships effectively. My ability to leverage data analytics has informed my strategies, leading to a 16% improvement in client revenue by identifying underperforming accounts and implementing targeted strategies.

In my recent role as a Sales/Customer Service Executive at Watu Africa, I spearheaded the management of sales inquiries for Asset Finance products, improving customer engagement through various communication channels. I consistently recognized as the top sales officer in the Coast Region, demonstrating my solution-oriented approach and adaptability in a fast-paced environment. I am now looking to transfer my skills into a customer service or sales leadership role where I can continue to drive growth and enhance customer experiences.