Open to opportunities

Gloria Mojica

@gloriamojica

Message

Sales lead with expertise in customer experience and team management.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities in sales and customer experience.

I am a dedicated sales lead with extensive experience in driving sales and enhancing customer experiences. Currently, I work at Pandora, where I actively drive sales to meet or exceed store targets while ensuring my team maintains high standards of client engagement and product presentation. My role involves coaching team members, motivating them to achieve personal and store sales goals, and supporting daily operational tasks.

Previously, I served as an operational manager at Sephora, where I trained new hires and managed store shipments and promotional marketing equipment. My background also includes working as a sales specialist at Verizon Wireless, where I provided outstanding customer service and built a strong book of business. My educational background in Computer Science from Drexel University complements my practical experience in sales and customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Operational Manager

Current

Sephora

Jan 2024 - Present (1 year 5 months)

Trained new hires on product knowledge and equipment usage across all zones. Managed store shipments, promotional marketing equipment, and organized product replenishments, while also arranging product and brand events with vendors.

Operations Management Inventory Management Event Coordination Product Knowledge Team Leadership

Current

Sales Lead

Current

Pandora

Jan 2024 - Present (1 year 5 months)

Actively drove sales to meet or exceed store targets and KPIs, demonstrating expert knowledge of Pandora products and brand values. Coached team members on client interactions and sales techniques, while supporting daily operational tasks like inventory management and visual merchandising.

Sales Customer Experience Product Knowledge Leadership Inventory Management

Sales Specialist/Key Holder

Verizon Wireless

Jan 2021 - Jan 2024 (3 years)

Provided outstanding customer service, troubleshooting escalations, device, and account issues for business and consumer clients. Met and exceeded monthly sales revenue targets and biometrics, building a book of business with clientele to enhance profitability and network. Managed store opening/closing routines, cash management, and inventory counts.

Customer Service Sales Troubleshooting Account Management Client Relationship Management Sales Targets Inventory Management Cash Management Training

Software Engineering Intern

Apple

Participated in the Apple Software Engineering Program, gaining foundational knowledge in software development. Engaged in practical projects to enhance problem-solving and technical skills.

Software Engineering Programming Problem Solving Technical Skills

IT Support Intern

Google

Completed an internship focused on IT Support, providing technical assistance and troubleshooting. Gained hands-on experience with system administration and user support.

IT Support Technical Troubleshooting System Administration Customer Support Networking

Project Management Intern

Google

Completed an internship focused on Project Management, learning key principles and methodologies. Assisted in project planning, execution, and monitoring tasks.

Project Management Planning Communication Team Collaboration Agile Methodologies Stakeholder Management

Education

Degrees, certifications, and relevant coursework

Drexel University

Bachelor of Arts, Computer Science

Studied the fundamentals of computer science, including programming languages, data structures, and algorithms. Gained expertise in various aspects of software development and system analysis.

Philadelphia Military Academy

High School Diploma

Completed high school education, focusing on core academic subjects. Developed foundational knowledge and skills essential for further academic pursuits.