Open to opportunities

Vic Laguardia

@viclaguardia

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Dynamic Manager with a focus on team development and operational efficiency.

United States

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What I'm looking for

I am looking for a role that allows me to lead teams, innovate processes, and enhance customer experiences in a collaborative environment.

I am a dynamic manager with extensive experience in leading and developing teams in fast-paced, high-traffic environments, generating over $70 million in quarterly revenue. My process-oriented approach is dedicated to innovating systems and processes that enhance the customer experience while fostering team development and growth.

Throughout my career at Apple, I have proven my ability to motivate teams to achieve sales targets, improve operational efficiency, and deliver exceptional service. As an Interim Manager, I led a team of 70 associates, improving productivity through streamlined processes and clear performance metrics. My data-driven insights have consistently enhanced operational efficiency and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Interim Manager

Current

Apple

Oct 2024 - Present (1 year 2 months)

Led and trained a team of 70 associates, improving productivity by implementing streamlined processes and clear performance metrics. Drove business priorities cross functionally and achieved store performance by planning and executing operational strategies within assigned functional area.

Team Leadership Process Improvement Performance Metrics Cross Functional Collaboration

Apple Store Leader Program

Apple

Jan 2016 - Jan 2018 (2 years)

Completed a two-year development program focused on gaining leadership skills from top-level managers in Apple. Gained experience in every aspect of the Retail industry including Sales, Technical Support, and Operations.

Leadership Development Retail Operations Sales Technical Support Customer Service

Education

Degrees, certifications, and relevant coursework

Pennsylvania State University

B.A. Telecommunications, Telecommunications

2012 - 2016

Studied telecommunications at Pennsylvania State University, focusing on the principles and practices of the field. Gained foundational knowledge in media, technology, and communication systems.