Looking for a job

Stephen Martin

@stephenmartin

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I lead inbound sales, customer accounts, retention, and high-performing sales teams.

United States

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What I'm looking for

I'm looking for a customer-facing sales or account leadership role where I can coach teams, improve performance, resolve escalations, and move customer conversations forward through disciplined follow-up.

I've led inbound sales, customer accounts, and store operations, improving performance through disciplined follow-up, coaching, and escalation resolution.

At Aaron's Sales and Lease, I achieved the #1 collections rank in a division of more than 200 stores each week for three consecutive years, never ranking below #3. I also led staffing, schedules, inventory, customer accounts, and daily store results while developing team members into leadership roles.

I've coached sales teams at iMobile/Sprint and DirecTV/PRC International, and I now lead customer-facing web and mobile projects at VERA Technologies LLC, building workflows, lead-tracking processes, customer materials, and quality checks.

Experience

Work history, roles, and key accomplishments

Current

Founder and Technology Project Lead

Current

VERA Technologies LLC

Apr 2026 - Present (6 months)

Lead customer-facing web and mobile projects, creating clear workflows, customer materials, lead-tracking flows, and documentation while driving quality checks and follow-through.

Web Development Mobile Development Workflow Design Documentation Quality Assurance Lead Tracking

IT Helpdesk Support Analyst

Newbold Technologies

Dec 2017 - Apr 2018 (4 months)

Provided front-line phone, chat, and remote support for Windows systems, software, and hardware; documented issues, resolved routine customer problems, and escalated complex issues clearly.

Windows Help Desk Support Remote Support Troubleshooting Documentation Escalation Management

Assistant Store Manager

iMobile / Sprint

Oct 2016 - Aug 2017 (10 months)

Coached sales associates on product knowledge, customer service, and performance; handled escalations and supported daily sales execution, scheduling, inventory, and compliance.

Sales Coaching Customer Service Escalation Resolution Scheduling Inventory Management Compliance

Customer Accounts Manager and Store Manager

Aaron's Sales and Lease

Jan 2007 - Aug 2012 (5 years 7 months)

Promoted to Customer Accounts Manager and Store Manager; achieved the #1 collections rank in a division of more than 200 stores each week for three consecutive years, never below #3. Won multiple sales contests; led customer accounts, staffing, schedules, inventory, and daily store results while training team members who advanced into leadership roles.

Collections Sales Management Account Management Staffing Scheduling Inventory Management team training

Call Center Sales Manager

DirecTV / PRC International

Jan 2007 - Dec 2007 (11 months)

Supervised and coached call-center sales agents on scripts, product knowledge, CRM use, conversion goals, customer experience, and daily performance improvement.

Sales Coaching CRM Call Center Management Performance Improvement Customer Experience