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Boluwatife Orekoya

@boluwatifeorekoya

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Experienced customer service professional improving satisfaction through CRM expertise.

Nigeria

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What I'm looking for

I'm seeking a mid-level customer support role (remote or flexible hours) to apply CRM expertise, improve satisfaction and retention, streamline processes, and grow into leadership through measurable impact.

I am a customer service professional with over four years supporting clients across high-volume operations. I expertly use CRM tools such as Zendesk, Tascar, and Ameyo Agent to manage tickets, troubleshoot issues, and drive measurable improvements — increasing client experience by 45% at a visa center and boosting satisfaction scores by 20% in retail.

I thrive working independently in remote environments and managing flexible hours to meet business needs. I focus on process improvement, data-informed reporting, upselling strategies, and cross-team collaboration to reduce churn and grow customer loyalty, having converted 65% of churned customers to returning subscribers.

Experience

Work history, roles, and key accomplishments

Client Operations Agent

TLScontact

May 2023 - Dec 2024 (1 year 7 months)

Collected and assessed visa applicant documents, managed CRM records and real-time inquiries, and coordinated compliance; improved client experience by 45% through timely data entry and process improvements.

Ameyo Agent Time Management Remote Support Customer Support Process Improvement

Customer Service Executive

Teestylo Collections

May 2021 - Apr 2023 (1 year 11 months)

Acted as primary point of contact via CRM platforms, implemented upselling and social media engagement strategies, increasing client satisfaction by 20% and improving overall experience by 15%.

Customer Support CRM Upselling Social Media Support Data Analysis Time Management Microsoft Office

Customer Service Representative

Multichoice Nigeria

Jan 2020 - Jan 2021 (1 year)

Managed high-volume outbound calls and CRM ticketing, converting ~65% of churn customers and contributing to a 15% increase in customer satisfaction and retention.