Boluwatife Orekoya

I am a customer service professional with over four years supporting clients across high-volume operations. I expertly use CRM tools such as Zendesk, Tascar, and Ameyo Agent to manage tickets, troubleshoot issues, and drive measurable improvements — increasing client experience by 45% at a visa center and boosting satisfaction scores by 20% in retail.

I thrive working independently in remote environments and managing flexible hours to meet business needs. I focus on process improvement, data-informed reporting, upselling strategies, and cross-team collaboration to reduce churn and grow customer loyalty, having converted 65% of churned customers to returning subscribers.