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Glenda Pis-an

@glendapis-an

Administrative Operations professional at TECHVERA who coordinated executive priorities, tracked deliverables, and processed invoices in a remote environment.

Philippines

Message

At TECHVERA, I provided remote administrative and operational support to executive leadership and business teams. I coordinated calendars across time zones, organized executive communications, and tracked deliverables and deadlines.

At CONTANGO (Acquired by Techvera), I supported leadership with scheduling, meeting materials, research, and follow-ups. I also maintained digital records and handled confidential business information.

Earlier, I supported customers at WIPRO through phone and chat, documenting cases and addressing billing, account, and service concerns. At AEGIS PEOPLESUPPORT INC., I assisted customers with product and service selection and processed transactions.

Experience

Work history, roles, and key accomplishments

Administrative Operations

Techvera

Jan 2023 - Jan 2026 (3 years)

Provided administrative and operational support to executive leadership and business teams in a fully remote environment, coordinating schedules, communications, documentation, financial administration, and day-to-day operational priorities.

Microsoft Office Google Workspace Microsoft Teams Slack Zoom Monday.Com Zoho Connectwise ChatGpt Claude AI Digital File and Record Management CRM Remote Collaboration

Executive Assistant

Contango

Jan 2016 - Jan 2023 (7 years)

Provided high-level executive and administrative support in a fast-paced remote environment, helping leadership manage schedules, communications, projects, documentation, and competing priorities.

Executive Calendar Management Inbox Management Meeting Coordination Project Tracking Documentation Research Digital Records Confidentiality Cross Functional Support

Customer Service Representative

Wipro

Jan 2012 - Jan 2016 (4 years)

Provided professional customer support through phone and chat channels in a high-volume BPO environment while maintaining quality, productivity, and service standards.

Customer Support Phone Support Live Chat CRM Issue Resolution Documentation Billing Escalation Management

Sales Representative

Aegis Peoplesupport Inc.

Jan 2010 - Jan 2012 (2 years)

Assisted customers in selecting appropriate products and services based on their needs, achieved sales and customer satisfaction goals, and processed transactions accurately.

Sales customer relationship building Transaction Processing Communication Skills