Open to opportunities

Gladisa Nana Adwoa Darkwaa Nyarko

@gladisananaadwoadark

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Customer service professional blending marketing and psychology to deliver empathetic, strategic client support.

Ghana

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What I'm looking for

I am seeking a role where I can leverage my customer support and digital marketing experience to manage client relations, resolve complex issues, and grow community engagement within a professional, collaborative team.

I am a customer service professional with a BA in Marketing and Psychology and experience supporting high-volume public services and digital communities. I combine empathy, clear communication, and administrative precision to resolve complex client issues and maintain professional front-line operations.

At the National Identification Authority I managed sensitive biometric and registration cases, de-escalated frustrated applicants, and kept accurate records while serving as a professional reception point. In digital roles I developed and executed social media strategies across WhatsApp, Instagram, Telegram and TikTok, delivering consistent content and growing community engagement.

I am highly organized, multilingual (English and Twi, with basic Chinese), accustomed to fast-paced environments, and committed to representing executive brands with professionalism and strategic thinking.

Experience

Work history, roles, and key accomplishments

Customer Support Officer

National Identification Authority

Sep 2025 - Jan 2026 (4 months)

Served as primary contact for applicants, resolving biometric errors and registration delays through de-escalation and clear guidance to improve service outcomes.

Customer Service Conflict Resolution Record keeping Multilingual Communication Appointment Management

National Service Personnel

National Identification Authority

Oct 2024 - Aug 2025 (10 months)

Managed high volumes of inquiries and maintained accurate visitor logs and correspondence to ensure professional reception and administrative continuity.

Data Entry Administrative Support Front Desk Operations Record keeping

Social Media Manager

Blacksatoshi

Jun 2022 - Mar 2024 (1 year 9 months)

Developed and executed a social strategy for a cryptocurrency community, publishing ~14 posts/week and maintaining engagement across WhatsApp, Instagram, Telegram and TikTok.

Social Media Strategy Community Management Content Creation TikTok Instagram Telegram Analytics

Social Media Intern

JobsInGhana

Oct 2021 - Dec 2021 (2 months)

Executed content calendar and KPI monitoring to drive site traffic and improve reach and click-through rates for job listings.

KPIs Social Media Analytics Copywriting Scheduling

Brand Ambassador

Kasuwah.store

Apr 2021 - Jun 2021 (2 months)

Represented the brand in public campaigns including a billboard project, coordinated with creative teams, and led customer-facing promotions to boost local profile.

Brand Representation Public Relations Customer Engagement