Gitika Bhutani

Owned a portfolio of global enterprise accounts as trusted advisor and primary point of contact across onboarding, adoption, account management, and renewals. Achieved ~20% avg portfolio growth YoY and maintained 110% Net Retention Rate across global clients.

Served as primary point of contact for enterprise and institutional clients through deployment, owning the relationship from kickoff to handover. Drove post-installation adoption through onsite training, documentation, and structured handover to internal support teams.

Owned the relationship between commercial business units and the development team through a CRM implementation. Drove adoption post-launch through process documentation and training materials built for end users.

Owned a portfolio of 75 SMB & enterprise accounts across verticals, serving as primary relationship owner from onboarding through renewal. Grew portfolio revenue 118% and achieved 100% logo retention through structured QBR cadence.

Performed business analysis duties supporting healthcare solutions.

Analyzed credit data and financial statements to determine the creditworthiness of applicants.

Underwrote credit card applications, assessing risk and making approval decisions.

MBA in Marketing and Finance from Delhi University, completed in 2005.

Bachelor of Commerce with a focus on Finance from Delhi University, completed in 2001.