Assad Bahram
@assadbahram
I grow enterprise SaaS retention, adoption, and expansion across strategic portfolios.
CanadaWhat I'm looking for
At Visier, I manage 50–60 enterprise customers representing more than $70M ARR, delivering 115% net revenue retention and 96% gross retention through strategic account planning, adoption, and renewal execution.
I strengthen executive relationships through EBRs and business-outcome conversations, while coaching junior Customer Success Managers on lifecycle management, stakeholder engagement, and commercial growth.
Previously at Brevo, I owned Customer Success strategy across a $40M+ ARR enterprise portfolio, achieved 112% net revenue retention, generated $500K+ in expansion ARR, and reduced onboarding time-to-value by 30%.
My background also includes leading Partner Success at Payroc and strategic client relationships at National Bank of Canada. I work closely with Sales, Product, Engineering, and Operations to turn customer feedback, account health, and business priorities into retention and growth.
Experience
Work history, roles, and key accomplishments
Managed a portfolio of 50-60 enterprise customers representing over $70M ARR, delivering 115% Net Revenue Retention and 96% gross retention. Coached junior CSMs and developed scalable onboarding and success planning frameworks.
Owned Customer Success strategy for a portfolio of 30-40 enterprise SaaS customers representing over $40M ARR, achieving 112% Net Revenue Retention and generating $500K+ in expansion ARR. Led executive QBRs and improved onboarding time-to-value by 30%.
Led Partner Success activities supporting strategic payment partners generating over $30M in annual revenue, achieving 115% average quota attainment and increasing partner adoption by 20%. Built scalable partner onboarding and lifecycle management frameworks.
Manager, Strategic Relationships
National Bank of Canada
Sep 2016 - Sep 2018 (2 years)
Managed a portfolio of small and mid-market business clients, building trusted relationships and developing account strategies to support retention and growth. Identified cross-sell opportunities across lending, payments, and financial products.
Education
Degrees, certifications, and relevant coursework
Sheridan College
Advanced Diploma, Business Administration
2016 - 2019
Advanced Diploma in Business Administration from Sheridan College, completed in 2019.
University of Toronto
Bachelor of Science, Microbiology
2013 - 2016
Bachelor of Science in Microbiology with a minor in Business Administration from the University of Toronto, completed in 2016.
Vector Institute
Certification, Project Management in AI
Completed a certification in Project Management in AI from the Vector Institute.
Udemy
Course, Coding
Completed the Coding 101 course on Udemy.
Brevo
Certification, Marketing
Earned a Marketing Certification from Brevo.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Skills
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