Enrico Joel
@enricojoel
I grow high-value client portfolios through consultative account management, retention, and expansion.
CanadaWhat I'm looking for
I manage 55 active accounts and a $20M annual book of business at Gillfor Distribution, driving retention, growth, and long-term partnerships in building materials.
I own the full account lifecycle—from forecasting and fulfillment coordination to pricing negotiations, strategic business plans, client training, and post-sale support. I use purchasing trends and account performance to uncover expansion opportunities and improve margins.
Previously, I managed enterprise SaaS and telecom accounts at KnowRoaming and led client and project delivery for brands including Raymond, Kraft Heinz, MG Motors, and HDFC Bank at BrandMusiq. Across these roles, I've built senior stakeholder trust, led onboarding and deployments, and translated customer needs into business outcomes.
Experience
Work history, roles, and key accomplishments
Account Manager, Building Materials
Gillfor Distribution
Apr 2021 - Present (5 years 5 months)
Manage a portfolio of 55 active accounts representing approximately $20M in annual revenue, with a focus on year-over-year growth. Own the end-to-end account lifecycle including forecasting, order execution, and post-sale support.
Business Development Manager
BrandMusiq
Jan 2018 - Dec 2020 (2 years 11 months)
Implemented and rolled out Sales CRM software to manage leads and sales pipeline. Owned end-to-end account and project management for enterprise clients including Raymond, Kraft Heinz, MG Motors, and HDFC Bank.
Account Manager
KnowRoaming
Feb 2015 - Jan 2018 (2 years 11 months)
Scaled KnowRoaming's Enterprise Customer Portfolio, managing 75+ multinational accounts and driving retention and expansion. Built senior stakeholder relationships and led enterprise onboarding and large-scale deployments.
Financial Advisor
Canadian Imperial Bank of Commerce (CIBC)
Feb 2012 - Jan 2015 (2 years 11 months)
Provided financial advice on mortgages, investments, credit, and insurance to retail clients.
Sales Trainer
Walmart Canada
Jan 2011 - Jan 2012 (1 year)
Trained sales staff on Walmart Mastercard products and sales techniques.
Customer Retention Specialist
Rogers Communications
Jul 2009 - Dec 2011 (2 years 5 months)
Specialized in retaining customers and reducing churn for a telecommunications company.
Education
Degrees, certifications, and relevant coursework
George Brown College
Diploma, Business, Human Resources
Pursued a diploma in Business with a focus on Human Resources at George Brown College in Canada.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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