HEHamza Ejaz
@hamzaejaz
Experienced Enterprise Account Manager driving customer success and retention.
CanadaWhat I'm looking for
I am a dedicated Enterprise Account Manager with a proven track record in customer lifecycle management and executive stakeholder engagement. My experience spans across various SaaS environments, where I have successfully redesigned onboarding workflows, achieving significant reductions in time-to-value and exceeding sales targets. My strategic, consultative approach allows me to effectively solve customer challenges while driving adoption and retention metrics.
Throughout my career, I have excelled in cross-functional collaboration, working closely with Sales, Product, and Engineering teams to resolve integration issues and enhance client satisfaction. My ability to develop standardized processes has led to improved issue resolution times and increased trust during complex rollouts. I am passionate about leveraging data-driven insights to foster strong relationships and deliver measurable impact on business outcomes.
Experience
Work history, roles, and key accomplishments
Enterprise Account Manager
STP ComplianceEHS
Jun 2024 - Present (1 year)
Redesigned onboarding workflows for 5 enterprise clients, reducing time-to-value by 30% and exceeding quarterly sales targets by 15%. - Collaborated with Engineering and Product teams to resolve high-risk integration issues, achieving 90%+ client satisfaction within 4 months.
Customer Success Manager, Enterprise
New Relic
Apr 2022 - Jun 2024 (2 years 2 months)
Maintained 0% churn across a $6M portfolio while driving $1M+ in annual expansion through proactive QBRs and alignment with DevOps transformation goals. Led AWS/GCP migrations and competitor displacement POCs, reducing deployment risks by 35% and accelerating CI/CD adoption.
Customer Success Manager, Commercial
Intelex
Jun 2021 - May 2022 (11 months)
Retained 100% of accounts and grew ACV by $400K in 6 months by aligning EHS/Quality initiatives with client strategic goals during executive QBRs. Launched a customer health scoring model in Tableau, improving churn forecasting accuracy by 40%.
Senior Analyst, Customer Success
Cority
Mar 2018 - Jul 2021 (3 years 4 months)
Collaborated with R&D to influence product roadmap based on customer feedback, improving platform adoption by 25% for high-touch accounts. Mentored 3 junior analysts on best practices for technical account management, reducing onboarding ramp time by 30%.
Education
Degrees, certifications, and relevant coursework
WUWilfrid Laurier University
Bachelor of Arts, Political Science & Philosophy
Grade: WITH HONOURS
Activities and societies: President at PR Club, President & Chair of the Board at Civil Rights Action/Funding Group, Marketing Coordinator at Law Society
Specialized in International Policy & Legal Studies
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Social media
Job categories
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