Katlego Motoma
@katlegomotoma
Customer Success Manager focused on key accounts, trust-building, and driving revenue through strategic client support.
What I'm looking for
I build trust and ensure client success through strategic planning and customer service, with a clear focus on driving revenue growth while making sure clients see value in our product. In my current role, I work with high-level accounts such as City of Johannesburg and Gauteng Province (e-Gov), including linked departments.
I’m responsible for securing, maintaining, and implementing contracts with the Department of Public Safety, and I report project progress to senior leadership, including the City Manager, Mayor and Premier of the City of Johannesburg. I also coordinate internal teams to meet client requests and provide guidance using available data to support marketing material, strategic operations, and planned deployments.
Earlier experience includes key account and project execution across multiple companies within a group structure, where I managed new projects according to objectives and SLA and worked with organizations such as PRASA and City of Johannesburg. I’ve developed strong adaptability through transitions between departments, and I bring consistent attention to detail, time management, and accurate tender document completion, supported by training in account management and tools such as Sage and Microsoft Azure.
Experience
Work history, roles, and key accomplishments
Key Account Manager / CSM
Vumacam
Jan 2021 - Present (5 years 7 months)
Ensures client software is working in their control environments, improving efficiencies and demonstrating value through customer service. Manages high-level accounts and supports contract securing, implementation, and internal client request coordination while reporting project progress to senior stakeholders.
Key Account Manager
Britelink
Jan 2014 - Jan 2016 (2 years)
Joined a fibre project after being moved from the finance department, supported a proof of concept (POC), and then managed the key account. Contributed to operational growth of the fibre project and its later sale to Vumatel.
Key Account Manager
Siso Investments Group
Jan 2012 - Jan 2015 (3 years)
Managed new projects for signed engagements and executed them according to objectives and SLA. Worked with organizations including PRASA, City of Johannesburg, and Joburg Property Company (SOC).
Education
Degrees, certifications, and relevant coursework
Institute Business Management (IBM)
Certificate in Key Account Management, Key Account Management
Completed a Certificate in Key Account Management to build skills in managing key accounts and customer relationships.
Sage Group
Certificate in Sage Pastel, Sage Pastel
Completed a certificate in Sage Pastel accounting software in 2014.
University of Johannesburg
National Diploma in Accountancy, Accountancy
Completed a National Diploma in Accountancy at the University of Johannesburg in 2014.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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