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Katlego MotomaKM
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Katlego Motoma

@katlegomotoma

Customer Success Manager focused on key accounts, trust-building, and driving revenue through strategic client support.

South Africa
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What I'm looking for

I’m looking for a Customer Success opportunity where I can build trust, secure and maintain contracts, coordinate teams, and drive measurable client value and revenue growth through strategic planning and proactive account management.

I build trust and ensure client success through strategic planning and customer service, with a clear focus on driving revenue growth while making sure clients see value in our product. In my current role, I work with high-level accounts such as City of Johannesburg and Gauteng Province (e-Gov), including linked departments.

I’m responsible for securing, maintaining, and implementing contracts with the Department of Public Safety, and I report project progress to senior leadership, including the City Manager, Mayor and Premier of the City of Johannesburg. I also coordinate internal teams to meet client requests and provide guidance using available data to support marketing material, strategic operations, and planned deployments.

Earlier experience includes key account and project execution across multiple companies within a group structure, where I managed new projects according to objectives and SLA and worked with organizations such as PRASA and City of Johannesburg. I’ve developed strong adaptability through transitions between departments, and I bring consistent attention to detail, time management, and accurate tender document completion, supported by training in account management and tools such as Sage and Microsoft Azure.

Experience

Work history, roles, and key accomplishments

VU
Current

Key Account Manager / CSM

Vumacam

Jan 2021 - Present (5 years 7 months)

Ensures client software is working in their control environments, improving efficiencies and demonstrating value through customer service. Manages high-level accounts and supports contract securing, implementation, and internal client request coordination while reporting project progress to senior stakeholders.

Education

Degrees, certifications, and relevant coursework

II

Institute Business Management (IBM)

Certificate in Key Account Management, Key Account Management

Completed a Certificate in Key Account Management to build skills in managing key accounts and customer relationships.

Sage Group logoSG

Sage Group

Certificate in Sage Pastel, Sage Pastel

Completed a certificate in Sage Pastel accounting software in 2014.

University of Johannesburg logoUJ

University of Johannesburg

National Diploma in Accountancy, Accountancy

Completed a National Diploma in Accountancy at the University of Johannesburg in 2014.

Tech stack

Software and tools used professionally

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