Ingrid Soso

At My Fuel Orders, I manage 30+ enterprise, mid-market, and SME accounts across an R3M+ sales pipeline, driving retention, renewals, expansion, and product adoption. I oversee 100+ customer onboardings each quarter and contribute to R3M+ monthly recurring revenue through upsell and cross-sell opportunities.

I led a six-month R250K Zoho CRM implementation covering planning, data migration, workflow automation, UAT, and training for eight commercial staff. Through proactive health reviews, success planning, and executive engagement, I increased customer retention by 5%.

Previously at GreemHome, a division of Bidvest Paperplus, I managed 70+ national B2B accounts against an R1.5M monthly target, restoring engagement with 15+ inactive or at-risk accounts through CRM campaigns. I also led onboarding, QBRs, renewals, SLA management, pricing discussions, and strategic account growth.

My background also includes sales planning and analytics at LG Electronics South Africa, where I improved forecast accuracy by 15% and reduced stock variances by 10%. I use CRM, ERP, dashboarding, and advanced Excel tools to turn account, pipeline, and performance data into practical commercial decisions.