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Gillian pembe Njichoi

@gillianpembenjichoi

Customer service representative at Annebeauty Salon who handled bookings, promoted treatments, and resolved client complaints.

Cameroon

Message

At Annebeauty Salon, I handled customer inquiries across phone, social media, email, and in-person interactions. I coordinated appointments, promoted services and products, and supported client retention by resolving complaints.

At Emjays Supermarket, I promoted retail products, answered customer questions, and supported sales and inventory operations. Earlier, at Excellent Brand4u, I handled customer interactions across phone, email, and chat, and maintained customer and service records in CRM systems.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Annebeauty Salon

Feb 2025 - Sep 2026 (1 year 7 months)

Managed inbound and outbound customer communications via phone, social media, email, and in-person interactions, responding to inquiries about beauty treatments. Coordinated appointments, promoted services through cross-selling and up-selling, and supported customer retention by resolving complaints professionally.

Inbound and Outbound Call Handling Customer Retention and Loyalty Complaint Resolution Cross Selling Upselling Customer Relationship Management Appointment Scheduling Communication Skills

Sales Representative

Emjays Supermarket

Apr 2023 - Jan 2025 (1 year 9 months)

Engaged customers and generated sales by promoting groceries, beverages, household essentials, fresh produce, and other retail products, identifying customer needs. Maximized revenue through cross-selling and up-selling, and supported sales and inventory operations by monitoring product availability and replenishing shelves.

Sales Cross Selling Upselling Customer Engagement Product Knowledge Inventory Management Communication Skills

Customer Support Officer

Excellent Brand4u

Jan 2021 - Mar 2023 (2 years 2 months)

Managed inbound and outbound customer interactions through phone, email, chat, and other channels, responding to inquiries about products, services, accounts, orders, and business processes. Maintained accurate customer and service records in CRM systems, documenting inquiries, complaints, and resolutions.

CRM Customer Support Inbound and Outbound Call Handling Complaint Resolution Record keeping Communication Skills