Looking for a job

Christa Fannso

@christafannso

Customer service representative at MTN Cameroon who supported 80+ customers daily across billing, mobile money, network, and data services.

Cameroon

Message

What I'm looking for

I'm looking to create seamless customer experiences with global remote teams.

At MTN Cameroon, I helped more than 80 customers daily through SMS, calls, WhatsApp, and email, resolving questions about billing, mobile money, network, and data services. I kept customer satisfaction above 90% and handled sensitive cases such as fraud complaints and service interruptions.

I explained technical issues in simple language, met daily call-time, quality, and attendance targets, and trained new agents on MTN products and customer service scripts.

At Santa Lucia Supermarket, I assisted more than 100 customers daily and met and exceeded monthly sales targets through upselling, cross-selling, and product knowledge. Earlier, as a Receptionist at Arisa International High School, I welcomed visitors, managed school records, and coordinated communication between teachers, parents, and the administration.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Representative

MTN Cameroon

Apr 2024 - May 2026 (2 years 1 month)

Provided customer support via SMS, calls, WhatsApp, and email, resolving inquiries related to billing, mobile money, network, and data services. Maintained high customer satisfaction and handled sensitive cases including de-escalation and fraud complaints.

Live Chat Support Agent Email Support Phone Support Customer Complaint Resolution Escalation Management Customer Retention Customer Onboarding CRM Zendesk Freshdesk Intercom HubSpot Quality Assurance Training

Sales Representative

Santa Lucia Supermarket

Sep 2022 - Mar 2024 (1 year 6 months)

Assisted customers in finding products and explaining promotions, consistently meeting and exceeding monthly sales targets through upselling and cross-selling. Monitored stock levels and resolved customer complaints professionally.

Customer Service Upselling Cross Selling Inventory Management Stock Rotation Complaint Resolution Collaboration

Receptionist

Arisa International High School

Feb 2021 - Aug 2022 (1 year 6 months)

Welcomed visitors, answered calls and emails, and directed them appropriately. Managed student attendance and records with accuracy and confidentiality, and coordinated communication between teachers, parents, and administration.

Receptionist Duties Communication Skills Scheduling Record keeping Front desk management Confidentiality