At Oceanix Recovery (UK), I handled high-volume inbound and outbound calls, guiding callers to the right service with clear, patient explanations. I followed up with B2B clients through 80 to 100 outbound calls daily to keep their cases moving.
I logged interactions and follow-ups in the CRM and Slack, and stayed calm on sensitive calls while resolving concerns or escalating complex cases.
At AFOMA – CM, I advised prospective customers by phone and in person, matching products and services to their needs and meeting individual sales targets. I also maintained customer records and followed up with clients.
At StilFresh, I responded to customer inquiries in person, by phone, email, and live chat, using Mailchimp to organize communications. I resolved complaints, escalated issues when needed, and helped customers select products and services.
