Open to opportunities

Azemson Donapel

@azemsondonapel

Message

I resolve high-volume customer issues and grow sales across call center, retail, and B2B environments.

Cameroon

Message

What I'm looking for

I'm looking for a customer service or sales role where I can handle customer needs, resolve issues quickly, use CRM tools, and contribute to service quality and sales growth.

I've supported customers at Diana's Fashion Corner, NG Jamen Gadgets, and Dangote Cement, handling high volumes of calls, tickets, orders, returns, and complaints while meeting service and sales KPIs.

At Dangote Cement, I booked client meetings, prepared B2B quotations, negotiated terms, and contributed to at least 10% month-over-month sales growth. I use CRM tools and cross-team coordination to resolve issues quickly and guide customers toward the right purchase decisions.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Diana's Fashion Corner

Apr 2024 - Jun 2026 (2 years 2 months)

Handled 180–250 inbound and outbound calls per day while resolving order, shipping, and availability issues through coordination with sales, inventory, and logistics teams. Used product fit, sizing, and care guidance to support purchase decisions and reduce avoidable returns.

Call Handling Order Resolution Shipping Coordination Inventory Coordination Logistics Coordination Product Knowledge Customer Satisfaction KPI Compliance QA Compliance

Customer Service Executive

NG Jamen Gadgets

Feb 2022 - Mar 2024 (2 years 1 month)

Managed 20–35 tickets per day across phone, email, social media, and live chat while delivering product, pricing, and warranty support. Resolved complaints in under 24 hours by identifying root issues, following up with customers, and closing cases in line with policy.

Ticket Management Multichannel Support Product Support Pricing Warranty Support Complaint Resolution Order Processing Returns Processing Exchange Refunds Upselling

Customer Service / Sales Representative

Dangote Cement

Dec 2020 - Jan 2022 (1 year 1 month)

Booked and conducted client meetings as part of the sales process, scheduling visits and calls with prospective and existing B2B clients to move opportunities toward close. Prepared quotations and processed orders for B2B accounts while coordinating with logistics to support accurate, timely delivery.