At Teleperformance Perú SAC, I supervised a high-volume customer service team, meeting KPI targets every month with an average CSAT of 92% and QA score of 90%. I led DMAIC projects to address low customer satisfaction and served as ACCM for the Teleperformance NEO Program.
At Keta Medical Center, I verified insurance benefits and supported Spravato billing, patient collections, and revenue cycle projects. Earlier, at Edge Solutions & Services SAC, I managed client service for personal lines insurance accounts, including quotes, renewals, policy changes, and billing inquiries.
