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diana VALENZUELA

@dianavalenzuela

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Bilingual operations professional delivering virtual assistance, project coordination, and billing KPI performance.

Peru

Message

What I'm looking for

I’m looking for a remote-friendly operations role where I can coordinate projects, manage billing and KPIs, and partner with finance and leadership to improve efficiency, accuracy, and follow-through on strategic initiatives.

I’m a bilingual business management professional focused on virtual assistance, project coordination, and administrative operations—especially billing, invoicing, and KPI-driven performance. I bring a practical, leadership-ready approach to organizing workflows, supporting remote teams, and keeping cross-functional work moving with clear communication and structure.

In my most recent role as a Billing & Collections Supervisor, I supervised a team of 10 billing specialists and improved invoice-processing time by 50% in a hybrid work environment through digital collaboration. I built KPI dashboards to monitor billing accuracy and operational performance, coordinated with finance, sales, and operations to improve payment cycles, and implemented a new billing system that reduced both processing time and operational errors.

Before that, I strengthened my project and executive support capabilities as a Project Coordinator and Executive Assistant to the CEO, managing timelines, tasks, and follow-ups on strategic initiatives while liaising between leadership, internal teams, and external stakeholders. Earlier, as an Administrative Assistant (including roles supporting settlements, document control, regulatory documentation, and monthly KPI reporting), I developed a strong operational foundation—and I continue to leverage tools like Microsoft Excel, SAP, MS Project, Power BI, Trello, Notion, and Google Workspace to deliver measurable results.

Experience

Work history, roles, and key accomplishments

Billing & Collections Supervisor

Scharff International Courier & Cargo SA

Jan 2024 - Jan 2026 (2 years)

Supervised a team of 10 billing specialists and improved invoice-processing time by 50% in a hybrid environment through digital collaboration. Built KPI dashboards and coordinated with finance, sales, and operations to improve payment cycles, implementing a new billing system that reduced processing time and operational errors.

Billing and Invoicing Billing & Collections KPIs Team Leadership Process Improvement SAP Microsoft Excel Power BI Operational Reporting

Administrative Assistant

Backus (AB InBev)

Jan 2020 - Jan 2022 (2 years)

Executed daily settlement processes, document control, and cash compensation, supporting customer claims and billing across Sales, Distribution, and Warehouse. Maintained daily and monthly KPI tracking and generated performance reports to support operational decision-making.

Settlement Operations Document Control Cash Compensation Support Billing Support KPI Tracking performance reporting Microsoft Excel SAP Process Improvement

Project Coordinator

Scharff International Courier & Cargo SA

Jan 2023 - Present (3 years 4 months)

Coordinated the implementation of a last-mile delivery system improvement project, working with multidisciplinary teams to identify operational gaps and deploy solutions. Managed project timelines, tasks, and KPI monitoring using Agile methodologies.

Project Coordination Agile Methodologies KPIs Cross Functional Collaboration Trello Stakeholder Management

Executive Assistant to CEO

Scharff International Courier & Cargo SA

Jan 2022 - Present (4 years 4 months)

Managed the CEO’s calendar, meetings, and business documentation, ensuring smooth execution of executive priorities. Coordinated leadership meetings, tracked follow-ups on strategic initiatives, and served as a liaison between executives, internal teams, and external stakeholders.

Meeting Coordination Lead Follow Up Administrative Operations Google Workspace Time Management

Administrative Assistant (TÜV)

TÜV Rheinland

Jan 2019 - Present (7 years 4 months)

Managed departmental information and prepared weekly/monthly reporting for area coordinators. Monitored regulatory documentation for OSINERGMIN and local municipalities and processed KPIs, tracking contractor valuation payments.

KPI Tracking Contractor Valuation Tracking Administrative Operations Compliance Support Microsoft Excel Google Workspace Document Management