Hello world! ʕ•ᴥ•ʔ
I am a Bilingual Healthcare Coordination and Guest Services Professional with over 4 years of experience managing remote operations for high-demand U.S. markets. My career is built on a unique blend of customer relations, high-volume problem solving, and technical adaptability.
Throughout my career, I have successfully transitioned from the travel and hospitality tech sector into highly regulated industries like healthcare. In my previous roles at top-tier contact centers, I managed over 60 daily customer interactions and was quickly promoted to Floor Supervisor due to my ability to handle critical escalations and high-pressure situations efficiently. More recently, as a Senior Authorization Associate, I have managed complex medical caseloads, verified insurance eligibility, and coordinated critical documentation across multiple provider networks while maintaining 100% data privacy and compliance.
A key differentiator in my profile is that I completed two years of Systems Engineering. This academic background gives me a massive technical advantage in remote environments, allowing me to master, troubleshoot, and optimize complex software interfaces—such as Athena and Elation EMR systems—much faster than average.
Key Achievements:
Promoted to Floor Supervisor within the airline customer service sector for exceptional de-escalation skills.
Successfully managed a 70+ daily inbound/outbound call capacity while maintaining top satisfaction metrics.
Mastered complex U.S. insurance workflows (Workers' Compensation & No-Fault) as a Senior Specialist.
My Interests:
I am deeply passionate about the intersection of customer experience, technology, and global hospitality. My immediate career goal is to leverage my international customer resolution, strict organization, and native/C1 bilingual skills into corporate remote operations or elite Guest Relations and Concierge roles within the global travel, airline, or maritime hospitality industries. I am looking for a dynamic company where clear communication, tech-savviness, and empathetic human connection are highly valued.
