Deibys Miranda

Manage inquiries and process requests from clients, brokers, and customer service representatives as a subject matter expert in policy management. Execute back-office tasks including policy review for compliance and reinstatement, and liaise between departments to resolve errors affecting policy accuracy.

Provided bilingual (English/Spanish) customer service for an auto insurance support company. Managed auto insurance policies including payments, cancellations, and reinstatements, as well as documentation processing.

Received, verified, and digitalized documents from various educational workshops for an international NGO.

Verified sales in the system, provided quality feedback to advisors, supported team coordination, and processed data accurately and quickly.

Managed customer inquiries and complaints primarily through email, ensuring timely and effective resolutions. Handled back-office operations including dynamic fare adjustments and trip-related cases, coordinated with drivers and internal teams for issue resolution, and provided phone support and incident management.

Managed claims and coordinated with couriers and customers to ensure accurate deliveries, maintaining constant communication with clients and suppliers nationwide.

Studied Philosophy at Universidad Santa Rosa de Lima from 2015 to 2017.

Studied Economics at Universidad Central de Venezuela from 2014 to 2016.

Studied English at Centro Venezolano Americano.