Open to opportunities

Alex Jorge

@alexjorge

I’m an operations-focused business administration student skilled in back office, customer service, and Power BI-driven insights.

Peru

Message

What I'm looking for

I’m looking for a Back Office/administrative role where I can optimize processes, improve billing and documentation accuracy, support customer success, and use Power BI/Advanced Excel to drive continuous improvement in a dynamic team.

I’m an Administration student in final academic cycles with experience in back office operations, customer service, and administrative support across telecommunications, energy, and real estate. I’ve consistently improved operational efficiency by optimizing processes, controlling documentation, and managing billing workflows—while maintaining measurable service quality (including a 95% CSAT score).

At Covisian España, I supervised sales conditions compliance for Vodafone Spain and increased mobile line activation rates by 70% and fixed service installations by 55% within deadlines. I was also awarded “Best Back Office Advisor 2023” for sales validation and management for Vodafone Spain, and I manage customer cases end-to-end in Salesforce CRM with service levels above 90% per internal KPIs—supported by Advanced Microsoft Excel skills (Power Query, Macros, Visual Basic, and Power BI).

Experience

Work history, roles, and key accomplishments

Billing and Dispatch Assistant

Inversiones Perú J&PS.A.C.

Nov 2025 - Dec 2025 (1 month)

Coordinated daily dispatch logistics and optimized delivery routes to meet deadlines and improve operational efficiency. Issued electronic invoices and delivery notes using e-Softcom and completed post-dispatch document control and reconciliations to support payment follow-ups.

Dispatch Route Optimization Invoicing Delivery Notes E Softcom Document Control Reconciliations

Teleoperador - Back Office

Covisian España S.L.

Aug 2024 - Oct 2025 (1 year 2 months)

Handled end-to-end post-sales processes for Pluz Energía, including service normalization and coordination of technical inspections. Resolved billing inquiries, claims, and service incidents using Salesforce CRM while maintaining service levels above 90% per internal KPIs.

Post Sales Operations Service Normalization Billing Claims Handling Salesforce CRM Case Management KPIs

Administrative Assistant

Grupo Caldexa S.A.C.

Oct 2023 - Apr 2024 (6 months)

Managed and organized client documentation for efficient storage and retrieval of contracts and invoices. Supported invoice control and registration for the accounting team and conducted real estate market research to evaluate locations, competition, and demand indicators.

Document Control Contract Management Invoice Processing Accounting Support Market Research Real Estate Analysis

Back Office

Covisian España S.L.

Oct 2019 - Aug 2023 (3 years 10 months)

Ensured correct application of Vodafone Spain commercial offers and sales conditions with a focus on compliance and transparency. Increased mobile line activation rates by 70% and fixed service installations by 55% by monitoring validated sales and meeting established deadlines.

Back Office Operations Offer And Conditions Validation KPI Tracking Compliance Support Mobile Line Activations Process Optimization

Customer Service Executive

MDY Contact Center

May 2018 - Aug 2019 (1 year 3 months)

Resolved 50+ daily inquiries and complaints from Claro Perú corporate clients, maintaining a 95% CSAT score. Managed mobile line activations, suspensions, and configurations and coordinated with technical teams to reduce response times and service disruptions.

Customer Service Complaint Resolution CSAT Mobile Line Activations Operational Efficiency