Vanessa User

I’m a healthcare support professional who performs at a high level in teamwork environments, focused on delivering accurate results for the company. In my most recent role, I managed inbound/outbound calls and coordinated the retrieval of medical records with provider offices.

I contact provider offices to request copies of medical records, identify and coordinate retrieval methods, and schedule retrieval with accurate, timely updates using a portal retrieval application. I document and track record retrievals in an in-house computer application and report daily productivity numbers to my supervisor using spreadsheets.

Previously, I worked as a bilingual Customer Representative (Medical Services) for United Healthcare. I helped members with plan coverage, eligibility, benefits, providers, prior authorization, and claim status, while also scheduling appointments and transportation rides for senior members and resolving complaints professionally.

I also support billing and administrative processes, including grouping billing documents, reviewing and rating admissions by billing type, and preparing reports and price validations when issuing invoices. Alongside this experience, I’m pursuing a Systems engineer education and strengthen my toolkit with Microsoft Office, Power BI (basic), and programming fundamentals in Java, PHP, and MySQL.