At SitelPhilippines, I handled customer calls about card accounts, card usage, fees, activations, and disputes. I also supported customers with lost or stolen cards and direct deposit inquiries.
At IHG, I provided travel advice and solutions, helped deliver the IHG brand experience, and resolved complex guest problems and escalated calls.
As an independent contractor for various clients, I supported a Smartlock Company’s CS Manager with administrative work, productivity reports, quality evaluations, and customer support. I also provided email support and golf-metrics analysis for a sports data analytics company.
For a clothing niche Shopify store, I managed customer support operations, handled escalations and disputes, and implemented Zendesk. I also worked on Shopify listings, store updates, basic coding, and SEO field optimization.
