Open to opportunities

James Lantis Agapito

@jameslantisagapito

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Aspiring computer engineer with expertise in e-commerce support.

Philippines

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What I'm looking for

I am looking for a role that offers growth opportunities and allows me to utilize my technical skills in a collaborative environment.

I am a dedicated professional with a strong background in customer service and technical support within the e-commerce sector. My experience includes providing global support to business owners, developers, and partners, ensuring optimal store performance through effective website management and technical troubleshooting. I have a keen interest in leveraging my analytical skills to enhance online platform performance and security systems.

Throughout my career, I have demonstrated my ability to modify theme code to meet design and functionality needs, as well as perform data analysis using tools like JSON, SQL, and GraphQL. My commitment to excellence is reflected in my academic achievements, including being a Dean’s Lister for multiple years. I am passionate about continuous learning and applying my skills to contribute to innovative projects in the tech industry.

Experience

Work history, roles, and key accomplishments

Merchant Support

Taskus Phoenix

Feb 2025 - May 2025 (3 months)

Provided global support to business owners, developers, and partners through chat and email, assisting with website management tasks to ensure optimal store performance. Performed technical troubleshooting by analyzing transaction data, order updates, and payment flows using JSON, SQL, and GraphQL.

JSON SQL GraphQL Technical Troubleshooting

Merchant Support Advisor

IntouchCX

Jan 2018 - Jan 2025 (7 years)

Provided global support to business owners, developers, and partners via chat and email, assisting with website management. Performed SEO customization and theme code adjustments for e-commerce platforms and provided administrative assistance.

SEO Customization Theme Code Adjustments Administrative Assistant Customer Service

Customer Service Advisor

Concentrix

Aug 2022 - May 2023 (9 months)

Provided inbound and outbound support to customers in managing their over-the-counter medicines, healthy food purchases, and utility bill payments covered by their healthcare insurance provider. Performed administrative tasks such as product tagging in the database by analyzing and categorizing items.

Customer Service Data Entry Database Management

Education

Degrees, certifications, and relevant coursework

AMA Computer College

Bachelor of Science in Computer Engineering, Computer Engineering

Grade: Dean's Lister

Activities and societies: 1st year Dean’s Lister, 3rd year Dean’s Lister

Studied computer engineering principles and practices. Focused on leveraging analytical skills to enhance online platform performance and security systems.