Almond Olilang
@almondolilang
I resolve customer, technical, e-commerce, and reservation issues across high-volume support channels.
PhilippinesWhat I'm looking for
I've supported customers across reservations, e-commerce, technical troubleshooting, billing, and sales for more than 10 years.
At Travel Outlook, I manage bookings, reservation changes, cancellations, and scheduling while keeping the customer experience seamless across phone, email, and chat.
Previously at Go Green PH, IQOR, Convergys, and Transcom Worldwide, I handled orders, damaged-item claims, high-volume calls, billing, escalations, and technical concerns. I translate complex issues into clear, step-by-step solutions and maintain accurate customer records.
I've also turned customer inquiries into sales opportunities at Focus Inc and PLDT Sales. I bring CRM, e-commerce platform, communication, troubleshooting, and time-management skills to customer-facing teams.
Experience
Work history, roles, and key accomplishments
Reservation Specialist
Travel Outlook
Jan 2025 - Aug 2026 (1 year 7 months)
Managed customer bookings, reservations, and scheduling with a focus on high accuracy. Coordinated with clients to confirm details, process changes, and manage cancellations.
Education
Degrees, certifications, and relevant coursework
Lasaltech INC.
NC IV, Computer Programming
2010 - 2012
Completed NC IV in Computer Programming, gaining foundational knowledge in programming and technical skills.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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